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Can I cancel or modify my order after it has been placed?

Asked 2 years ago
Once an order has been placed on Gumps.com, the ability to cancel or modify it depends on the specific circumstances surrounding the order. Typically, if the order is still processing and has not been shipped, there may be an opportunity to make changes or cancel it. However, once the order has been shipped, it cannot be modified or canceled. To initiate a cancellation or modification, it is best to act as quickly as possible after placing the order. Customers are generally advised to review their order details and contact the appropriate customer service department as soon as they realize they need to make a change. This ensures a higher chance of successfully processing the request. Customers seeking specific information related to their order or need assistance should refer to the relevant sections on the Gumps.com website, where contact details are typically provided. This will enable them to understand the policies and procedures in place for order management.
Answered Sep 6th 2025

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