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Gilt Groupe Customer FAQ

Top Answers & How-to Guides

What is Gilt Groupe's Phone Number?

The question we are asked most often is about how to talk to Gilt Groupe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to create an account to shop on Gilt Groupe?

Creating an account is required to shop on Gilt Groupe, as it unlocks exclusive sales and simplifies order tracking and payment...

How do I change or update my account information?

To modify account information with Gilt Groupe, log into your account and go to the settings or profile area. There, you can...
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Shopping Process

How do I apply a promo code or discount to my order?

To apply a promo code on Gilt Groupe, customers should add items to their cart and locate the promo code entry option during...
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Do I need to create an account to shop on Gilt Groupe?

Creating an account is required to shop on Gilt Groupe, as it unlocks exclusive sales and simplifies order tracking and payment...
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How do I change or update my account information?

To modify account information with Gilt Groupe, log into your account and go to the settings or profile area. There, you can...
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How do I know if an item is in stock?

To check if an item is in stock on Gilt Groupe, it is best to refer to the product page where availability is usually...
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Can I purchase items without a membership?

Gilt Groupe requires free membership to view and purchase items, allowing access to exclusive deals and discounts. Registration...
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Products and Sales

What types of products are available on Gilt Groupe?

Gilt Groupe features a wide array of products including luxury fashion for all ages, home goods, gourmet food, beauty items,...
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How often are new sales added on Gilt Groupe?

Gilt Groupe refreshes its sales daily, showcasing a variety of designer goods in fashion, home, and lifestyle. Sales usually...
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Can I sign up for alerts about upcoming sales?

Gilt Groupe offers an option for customers to subscribe to alerts for upcoming sales, allowing them to receive email...
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What is the difference between final sale items and regular items?

Final sale items on Gilt Groupe are significantly discounted and cannot be returned or exchanged, offering savings with less...
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Do you offer price adjustments if an item goes on sale after purchase?

Gilt Groupe generally does not provide price adjustments on items purchased if they are later discounted. Once an item is...
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Payment and Membership

What payment methods are accepted on Gilt Groupe?

Gilt Groupe accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as PayPal for convenient...
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What is Gilt Insider and how does it work?

Gilt Insider is a membership program that provides exclusive benefits such as early sale access, additional discounts, and...
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Shipping and Returns

Can I return or exchange items purchased on Gilt Groupe?

Gilt Groupe allows returns for most items within twenty-one days of delivery, but some items are final sale and cannot be...
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What are the shipping options and costs?

Gilt Groupe provides various shipping options, including standard and expedited choices, with costs based on order size,...
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Do you offer international shipping?

Gilt Groupe mainly serves customers within the United States and does not typically provide international shipping. However,...
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