Gilt Groupe Customer Service

Phone Number & Contact Info

Gilt Groupe's Best Phone Number

877-280-0545
Toll-free·Calls Customer Service·Most popular Gilt Groupe number
Q:

How do I talk to a live human at Gilt Groupe?

A:A rep picks up phone quickly
Q:

Does Gilt Groupe offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Gilt Groupe phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: A rep picks up phone quickly
Below are some clips we've found from Gilt Groupe's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Hi. Please listen carefully as the number you have dialed may have changed. Calls are recorded for quality assurance. We need to get you to a live agent. In order to transfer your call, we need to let you know you have been selected for one hundred dollars in rewards. Please make your selection now. You don't wanna miss out on this fantastic offer. Or press any key now to speak to a live agent.
Press one now to be connected.
Again, congratulations, and simply press one now to be connected to a live agent and claim your gift today."
Excerpt from a call with Gilt Groupe
Monday, May 27, 2024 5:39 PM

What are the hours and when should I call?

Gilt Groupe operates the call center for this 877-280-0545 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 156 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gilt Groupe phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gilt Groupe staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Gilt Groupe is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 156 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Gilt Groupe

In summation, the best day to call Gilt Groupe is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Gilt Groupe staffs the call center well on Monday.

Why Customers Call Gilt Groupe

If you have time to do a bit of reading before you call Gilt Groupe, we recommend you read over some of our problem-specific articles.

What is Gilt Groupe?

Gilt Groupe is an online shopping destination that offers exclusive sales and deals on high-quality designer brands and luxury products. Founded in 2007, Gilt Groupe revolutionized the way people shop for fashion, home d├ęcor, travel experiences, and more. It curates a wide range of products across various categories, including clothing, accessories, beauty, home, and lifestyle, all at discounted prices. Gilt Groupe provides members with limited-time sales events where they can discover and purchase coveted items at significant savings. With a focus on delivering a premium shopping experience, Gilt Groupe ensures that customers have access to an extensive selection of luxury brands, making it a go-to platform for fashion-forward individuals seeking high-quality and stylish products.

How does Gilt Groupe work?

Gilt Groupe offers its members exclusive access to daily sales events featuring high-end fashion and lifestyle products at discounted prices. To shop on Gilt Groupe, users must first become members, which is free and can be done by signing up on their website or mobile app. Each day, new sales events are launched, typically lasting for a limited time or until the inventory is sold out. Members can browse and purchase items from various categories like fashion, home decor, beauty, and more. The platform provides detailed product information, including high-quality images, descriptions, and pricing. Once an item is added to the cart, users can proceed to secure checkout and complete the purchase. Gilt Groupe also offers a mobile alert service to notify members of upcoming sales events, ensuring an enhanced shopping experience.

What types of products are available on Gilt Groupe?

Gilt Groupe offers a wide range of luxury products across various categories. From fashion and accessories to home goods and travel experiences, our platform provides customers with exclusive deals on coveted brands and designer items. Discover a curated selection of apparel for men, women, and children, including designer clothing, shoes, and accessories. Explore our collection of luxurious home essentials such as furniture, bedding, and decor to elevate your living space. Additionally, we offer unique travel experiences and packages that cater to individuals seeking personalized adventures. With a focus on delivering quality and style, Gilt Groupe ensures that our members have access to the finest products and experiences across multiple industries.

Top Gilt Groupe customer service problems

Click the link above to get answers to just about any Gilt Groupe customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Gilt Groupe Customer Service Contacts

There are of course other ways to contact Gilt Groupe customer service besides the phone. Below we list the best ones, by medium.

Gilt Groupe Customer Email Addresses

support@gilt.com - Customer Service
Customer service email support
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Gilt Groupe will reply our your email.

Gilt Groupe Customer Service on X (formerly Twitter)

@giltsupport - Customer Service
Customer service Twitter feed
Gilt Groupe, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Gilt Groupe Customer Help Desk / Web Support

gilt.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Gilt Groupe customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Gilt Groupe's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gilt Groupe agent. This phone number is Gilt Groupe's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-280-0545 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Gilt Groupe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or email. In total, Gilt Groupe has 1 phone number. It's not always clear what is the best way to talk to Gilt Groupe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Gilt Groupe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gilt Groupe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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