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Getaround Customer FAQ

Top Answers & How-to Guides

How do I Contact Getaround Customer Service?

The question we are asked most often is about how to talk to Getaround customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Getaround Customer Questions

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Getting Started

How does Getaround work?

Getaround is a car-sharing platform where users can rent vehicles from local owners. After creating an account, users can...
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What are the requirements to rent a car from Getaround?

To rent a vehicle from Getaround, individuals generally must be at least 21 years old, possess a valid driver's license, and...
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How much does it cost to rent a car on Getaround?

Rental prices on Getaround differ based on vehicle type, location, demand, and duration. Hourly fees can range from a few...
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Can I rent a car from Getaround for a road trip?

Getaround permits renting cars for road trips, providing various vehicle choices for long journeys. When planning, users should...
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Can I rent a car for a special event or occasion?

Yes, Getaround allows individuals to rent cars for special events, offering a range of vehicles suitable for various occasions....
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Managing Rentals

What happens if I need to cancel my reservation?

When canceling a reservation on Getaround, the process is generally easy, but fees or refunds may differ based on the...
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What should I do if I can't find the car I've rented?

If someone cannot locate their rented vehicle from Getaround, they should first check their rental confirmation details in the...
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Can I extend my rental period once it has started?

Yes, renters can extend their rental periods while the rental is ongoing by modifying reservations through the Getaround app or...
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What should I do if I lock my keys inside the Getaround vehicle?

If someone locks their keys inside a Getaround vehicle, the first step is to check for unlocking procedures in the car or on...
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Car Condition

What if there is damage to the car I rented?

When damage occurs to a rented vehicle from Getaround, it is crucial to document it by taking clear photographs and reviewing...
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How do I pick up and drop off the car I rent through Getaround?

When renting through Getaround, users pick up and drop off vehicles using the app. After booking, the app provides the car's...
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Insurance and Fees

What insurance coverage is provided when renting a car on Getaround?

Getaround offers various insurance coverage when renting a car, including basic liability insurance and options for additional...
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Are there any additional fees when renting a car on Getaround?

When using Getaround, renters may encounter extra charges such as transaction fees, cleaning fees for dirty vehicles, fuel...
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Safety and Recommendations

Does Getaround provide recommendations for local attractions while renting?

Getaround does not offer specific local attraction recommendations, but renters can use travel websites, apps, and visitor...
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How does Getaround help ensure the safety of renters and car owners?

Getaround prioritizes safety for renters and car owners through a comprehensive verification process for vehicles and owners,...
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