Getaround Customer Service

Phone Number & Contact Info

Getaround's Best Phone Number

Toll-free·Calls Customer Service·Most popular Getaround number

How do I talk to a live human at Getaround?

A:Calling this Getaround number should go right to a real human being

Does Getaround offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Getaround phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Getaround number should go right to a real human being
In fact, much of this information on this page is superfluous because this Getaround phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Getaround operates the call center for this 866-438-2768 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 745 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Getaround phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Getaround staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Getaround is Sunday. The most busy day to call is Monday, which averages 79% more phone calls by comparison. Again, this is based on a sample of 745 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Getaround

In summation, the best day to call Getaround is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Getaround

If you have time to do a bit of reading before you call Getaround, we recommend you read over some of our problem-specific articles.

What is Getaround?

Getaround is an innovative car-sharing platform that connects vehicle owners with individuals in need of a car. It offers a seamless and convenient way for people to rent cars by the hour or day directly from trusted local car owners, bypassing traditional car rental companies. Getaround's user-friendly mobile app makes it easy for car renters to search, book, and unlock cars using their smartphones. The platform also ensures the safety and security of both car owners and renters, as all users are thoroughly screened and covered by Getaround's insurance policy during the rental period. With a wide variety of car options available, Getaround provides a flexible and cost-effective transportation solution while reducing the environmental impact of car ownership.

How does Getaround work?

Getaround is a peer-to-peer carsharing platform that allows individuals to rent out their cars to others. To use Getaround, first, sign up for an account, which requires a valid driver's license and payment information. Then, find a car available for rent near you by browsing the available listings on the website or app. Once you've selected a car, you can book it for the desired time period, which can be as little as an hour or as long as needed. To access the car, use the Getaround app to unlock it and retrieve the keys from the lockbox or owners. During the rental period, you can drive the car as if it were your own, and upon returning it, simply park it in the designated spot and lock it using the app. Getaround offers insurance coverage and 24/7 customer support throughout the process.

What are the requirements to rent a car from Getaround?

To rent a car from Getaround, you need to meet a few requirements. First, you must be at least 21 years old with a valid driver's license and a clean driving record. Second, you must have a smartphone with the Getaround app installed, as this is how you access and lock/unlock the vehicle. Additionally, you need a credit or debit card to pay for the rental and any additional charges such as tolls or fuel usage. Getaround also requires users to have a minimum of two years of driving experience. Lastly, some car owners may have additional requirements, such as a maximum age limit for renters or restrictions on international licenses. Always check the specific details provided by the car owner before making a reservation.

Top Getaround customer service problems

Click the link above to get answers to just about any Getaround customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Getaround Customer Service Contacts

There are of course other ways to contact Getaround customer service besides the phone. Below we list the best ones, by medium.

Getaround Customer Email Addresses

help@getaround.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Getaround will reply our your email.

Conclusion and closing notes

This is Getaround's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Getaround agent. This phone number is Getaround's best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-438-2768 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Getaround first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Getaround has 1 phone number. It's not always clear what is the best way to talk to Getaround representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Getaround. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Getaround. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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