What if there is damage to the car I rented?

If there is any damage to the car you rented from Getaround, please inform us immediately by contacting our customer support team. We highly recommend documenting the damages with photos and noting any existing issues before starting your trip through our mobile app. If the damage occurs during your reservation, please take all necessary steps to ensure your safety and secure the vehicle, then contact us promptly to report the incident. We will guide you through the insurance claim process and provide any necessary assistance. It's important to note that you're responsible for paying the deductible as per the Getaround insurance policy, which varies depending on the case. Our team is available round-the-clock to help you through any challenges you may face during your rental experience.