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FirstGiving Customer FAQ

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What is FirstGiving's Phone Number?

The question we are asked most often is about how to talk to FirstGiving customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent FirstGiving Customer Questions

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Fundraising Page Customization

Can I customize my fundraising page on FirstGiving?

Yes, users can personalize their fundraising pages on FirstGiving by adding photos, videos, and stories, as well as modifying...
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Can I set a fundraising goal on FirstGiving?

Individuals can set a fundraising goal on FirstGiving while creating their fundraising page, which helps clarify targets for...
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How do I edit or delete my fundraising page?

To edit or delete a fundraising page on FirstGiving, a user needs to log into their account, find the page, and select the edit...
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Payment Processing and Security

What forms of payment does FirstGiving accept?

FirstGiving accepts various payment methods, including major credit cards like Visa and MasterCard, as well as PayPal. It is...
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What security measures does FirstGiving have in place for transactions?

FirstGiving takes security seriously by using encryption technology to safeguard personal and financial information during...
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How are donations processed and sent to charities?

Donations through FirstGiving are processed securely after a donor selects a charity. Payments are handled with various secure...
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Fundraising Resources and Collaboration

Are there resources or tips available for successful fundraising campaigns?

FirstGiving provides valuable resources and advice for successful fundraising campaigns, including crafting a compelling...
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What types of organizations can I fundraise for using FirstGiving?

FirstGiving allows fundraising for a variety of organizations, including registered non-profits, charities, educational...
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Can I collaborate with friends on a joint fundraising page?

Collaborating with friends on a joint fundraising page is possible through FirstGiving, as it supports group efforts where...
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Donor Engagement

What happens to the donations if the fundraising page is inactive?

When a fundraising page becomes inactive on FirstGiving, the donations remain allocated to the intended cause, as inactivity...
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Can I integrate my fundraising page with other platforms?

FirstGiving offers customizable fundraising pages that can be promoted on social media. However, integrations with other...
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Is there a way to thank donors directly through the platform?

FirstGiving does not offer a specific feature for directly thanking donors, but fundraisers can express gratitude through...
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