A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for FirstGiving below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this FirstGiving phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
What are the hours and when should I call?
FirstGiving operates the call center for this 877-365-2949 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the FirstGiving call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FirstGiving phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FirstGiving staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FirstGiving is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call FirstGiving is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FirstGiving staffs the call center well on Wednesday.
Why Customers Call FirstGiving
If you have time to do a bit of reading before you call FirstGiving, we recommend you read over some of our problem-specific articles.
FirstGiving accepts various forms of payment to make donating easy and convenient for our users. We gladly accept both credit and debit cards, including American Express, Visa, Mastercard, and Discover. Additionally, we also accept payments made through PayPal, allowing our users to donate using their PayPal account. FirstGiving aims to provide flexibility in payment options, ensuring donors can contribute using their preferred method. This includes electronic fund transfers (EFT) directly from a checking or savings account. With this variety of payment methods, we strive to accommodate different preferences and make the donation process seamless for all users.
Yes, you can set a fundraising goal on FirstGiving. We understand the importance of having a target and a way to measure your progress while raising funds for your chosen cause. Setting a fundraising goal is simple on our platform. Once you create your fundraising page, you have the option to set a specific monetary target that you aim to reach. This goal can be customized to align with your fundraising aspirations, whether it's to raise a certain amount of money, reach a specific number of donors, or both. Our platform also allows you to track your progress towards your goal, giving you real-time updates on the funds raised and the donors who have contributed. Setting a fundraising goal on FirstGiving helps to motivate you and your supporters, providing a clear focus during your campaign.
Yes, you can customize your fundraising page on FirstGiving. FirstGiving offers various customization options to personalize your page and make it stand out. You can add compelling images, videos, and compelling stories that showcase your cause and motivate potential donors to contribute. FirstGiving also allows you to customize the colors, fonts, and layout of your page to match your branding or personal preferences. You can include your organization's logo and other visual elements to make your page visually appealing. Additionally, you can provide updates and share progress towards your fundraising goal to keep donors engaged. These customization features make it easy to create a unique and impactful fundraising page on FirstGiving.
Click the link above to get answers to just about any FirstGiving customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is FirstGiving's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FirstGiving agent. This phone number is FirstGiving's best phone number because 714 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-365-2949 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call FirstGiving first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, FirstGiving has 1 phone number. It's not always clear what is the best way to talk to FirstGiving representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FirstGiving. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FirstGiving. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.