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Factorydirectparty.com Customer FAQ

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What is Factorydirectparty.com's Phone Number?

The question we are asked most often is about how to talk to Factorydirectparty.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Factorydirectparty.com Customer Questions

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Returns and Refunds

What is the return policy for Factorydirectparty.com?

Factorydirectparty.com has a return policy that allows customers to return unused items in original packaging for a refund...
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What if I receive a damaged or defective product?

Customers who receive damaged or defective products from Factorydirectparty.com should quickly consult the return policy on the...
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Can I return a product if I change my mind?

Factorydirectparty.com generally allows returns for unopened and unused items within a defined period if a customer changes...
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Order Management

Can I cancel or modify my order after it has been placed?

Factorydirectparty.com allows for order changes or cancellations within a limited timeframe after placing the order. However,...
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Can I track my order?

Customers of Factorydirectparty.com have the ability to track their orders once they are shipped, using a provided tracking...
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What is the minimum order quantity?

Factorydirectparty.com does not have a standard minimum order quantity that applies to every product. Each item may have...
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What should I do if I receive an incorrect item?

If a customer receives the wrong item, they should compare the order confirmation with what they received, document the issue...
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Payment and Discounts

What payment methods are accepted on Factorydirectparty.com?

Factorydirectparty.com offers various payment methods including major credit cards like Visa and MasterCard, and may also...
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Are there any discounts or promotions available?

Factorydirectparty.com regularly provides discounts and special offers on party supplies and event-related items. To discover...
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Do you offer wholesale pricing?

Factorydirectparty.com does offer wholesale pricing for larger quantity purchases, ideal for event planners and businesses....
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Can I request a sample before placing a large order?

Factorydirectparty.com usually recognizes the value of seeing a sample prior to a bulk order, although their specific sample...
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Shipping Information

How long does shipping take?

Shipping durations at Factorydirectparty.com can range from three to seven business days for standard domestic orders. Peak...
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Do you offer international shipping?

Factorydirectparty.com mainly serves customers within the United States. International shipping may be available on certain...
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What is the difference between standard and expedited shipping options?

Standard and expedited shipping vary in speed and cost, with standard being slower and more affordable, while expedited is...
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What is the shipping policy for Factory Direct Party?

Factory Direct Party offers various shipping options to ensure timely delivery, with standard and expedited choices depending...
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