What if I receive a damaged or defective product?

If you receive a damaged or defective product from Factorydirectparty.com, we apologize for any inconvenience caused and will resolve the issue promptly. Please contact our customer service team within 48 hours of receiving the order, providing details and any necessary supporting documentation, such as photos or videos. Our team will assess the situation and work towards a suitable solution, which may include replacement, repair, or refund options. We prioritize customer satisfaction and aim to resolve any issues efficiently. Please note that some cases may require a return or exchange of the damaged or defective item. Rest assured, we strive to ensure that your shopping experience with us is hassle-free and that you are fully satisfied with your purchase.