What should I do if I receive an incorrect item?

If a customer receives an incorrect item from Factorydirectparty.com, there are several steps one can take to resolve the issue. First, it is important to carefully review the order confirmation and compare it with the item received, noting any discrepancies. Next, customers should promptly document the issue, including taking photos of the incorrect item and keeping all packaging materials. This information may be helpful when addressing the situation. Following this, customers might want to check the current website for any return or exchange policies related to incorrect items. Many companies have specific procedures in place for handling these types of issues. Typically, this includes filling out a return form or contacting customer support for assistance. It is advisable to act quickly, as many return policies have a time limit. Engaging with the relevant sections of the Factorydirectparty.com website could provide further guidance on how to proceed with the return or exchange process.