What is the return policy for Factorydirectparty.com?

At Factorydirectparty.com, we strive to provide exceptional customer service. We understand that sometimes a return is necessary, and we aim to make the process as smooth as possible. Our return policy allows for returns within 30 days of purchase for most items. To qualify for a return, items must be unused, unopened, and in their original packaging. Some items, such as personalized or food-related products, may not be eligible for return due to their nature. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error. To initiate a return, customers can contact our customer service team, who will provide detailed instructions. We pride ourselves in ensuring customer satisfaction and will do our best to resolve any issues promptly.