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Eventbrite Customer FAQ

Top Answers & How-to Guides

How do I Contact Eventbrite Customer Service?

The question we are asked most often is about how to talk to Eventbrite customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Eventbrite Account?

Eventbrite is an event planning site that allows you to post and promote your event, invite guests, sell tickets, and track sales and...

Are there any restrictions on the type of events I can create on Eventbrite?

There are no specific restrictions on the type of events you can create on Eventbrite. Eventbrite is a versatile platform that supports...
Ask any question you have about Eventbrite customer service, get an answer now.

Recent Eventbrite Customer Questions

I need to contact someone at eventbrite but cannot find an email address

For the most accurate and up-to-date contact information for Eventbrite, please follow the link provided on this page you are viewing. It should guide you to the different ways you can get in touch with the Eventbrite team. They are ready and willing to assist with any questions or concerns you may have.
Asked May 31, 2024 8:48 PM

is there a fee for a suggested donation non profit ticket?

Yes, there are fees associated with Eventbrite's ticket sales, even for non-profit events with suggested donation tickets. The fees are automatically deducted from the ticket price. The fee structure varies depending on the country, but generally consists of two parts: a percentage of the ticket price and a fixed fee per ticket sold. Keep in mind that donation-based tickets might not qualify for Eventbrite's non-profit discounted rates. It's also worth noting that, even though Eventbrite fees are charged, the platform provides various features and services that can be helpful for event organization.
Asked Apr 29, 2024 9:13 PM

Can my wife use the ticket I purchased through my account

Yes, she can. When a ticket is purchased through Eventbrite, it's not tied to the buyer's personal information. The unique barcode on the ticket is what gets scanned at the event entrance for entry. Therefore, anyone who is holding the ticket can use it, regardless of the name printed on the ticket. However, there may be specific events that require ID matching to the ticket, so it's always best to check the event's ticket policy.
Asked Apr 29, 2024 5:27 PM

I'm trying to find location of the taco festival in Orlando fl.

We're sorry for any confusion, but as an FAQ responder we're not able to provide real-time information such as event locations. We recommend you visit Eventbrite’s website directly and search for the specific event you're interested in. In the event details, you'll find location and other important information related to the event.
Asked Apr 20, 2024 7:01 PM

i did not get account creation email

We're sorry to hear that you did not receive an account creation email. Firstly, please check your spam or junk mail folder as the email might have landed there. If you still can't find it, try to initiate a password reset on the login page. This should trigger an email to the registered email address. Be sure to check your email's spam or junk folder just in case it ends up there. If you still face any issues, you may need to try creating an account again, ensuring you enter the correct email address with no typographical errors.
Asked Apr 18, 2024 11:56 AM

Help me with my Eventbrite customer service issue

Refunds

How Do I Get a Refund from Eventbrite?

Getting a refund from Eventbrite is pretty easy. There are a few different methods that you can use, and most refunds are processed...

Pricing

How Does Eventbrite Pricing Work?

Eventbrite makes event planning easier and more streamlined. The company offers three packages, and you can start either the Essentials...

Account Recovery

How Do I Recover My Eventbrite Account?

Eventbrite is an event planning site that allows you to post and promote your event, invite guests, sell tickets, and track sales and...

Payment Methods

What payment methods are accepted on Eventbrite?

Eventbrite accepts various payment methods to provide convenience for event organizers and attendees. The platform currently supports To streamline the ticket purchasing process, Eventbrite's payment system ensures secure transactions and protects sensitive financial information. It encrypts data and safeguards transactions with industry-leading security measures. By accepting a wide range of payment methods, Eventbrite aims to cater to the preferences and needs of both event organizers and attendees, facilitating seamless and hassle-free event ticketing....

Currency Options

Can I sell tickets in different currencies?

Yes, Eventbrite allows you to sell tickets in different currencies. As an event organizer, you have the flexibility to price your tickets...

Organizer Tools

What is Eventbrite Organizer?

Eventbrite Organizer is a powerful event management platform provided by Eventbrite, designed specifically for event organizers. It...

Can I offer discounts or promo codes for my event?

Yes, as an event organizer on Eventbrite, you have the flexibility to offer discounts and promo codes for your event. This feature...

Can I track the sales and attendance of my event through Eventbrite?

Yes, Eventbrite allows you to track both sales and attendance for your event. Through Eventbrite's comprehensive dashboard, you can...

Are there any restrictions on the type of events I can create on Eventbrite?

There are no specific restrictions on the type of events you can create on Eventbrite. Eventbrite is a versatile platform that supports...

Ticket Transfers

Can I transfer my ticket to someone else?

Yes, you can transfer your ticket to someone else. Eventbrite allows ticket transferability to provide flexibility for attendees. To...

Mobile App

Is there an Eventbrite mobile app?

Yes, Eventbrite offers a comprehensive mobile app. With the Eventbrite app, you can easily discover, create, and manage events right...
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