Debenhams Customer FAQ

Please check the returns section on our website for instructions on obtaining a returns label. There may be specific guidelines to follow based on your purchase. If you're still having trouble, the most up-to-date contact information is available right here on this page for assistance.

If you’ve been charged twice for a single order, please check your order confirmation and the transactions in your bank account. Usually, the duplicate charge can be resolved by contacting customer service. There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you have not received your refund, please ensure that you have allowed sufficient time for processing. Refunds typically take a few days to reflect in your account after they have been issued. If the refund has been longer than expected, you should check your order details for any updates. There is a link to the most up-to-date contact information right here on this page, where you can reach out for further assistance regarding your refund.

We suggest you check the most up-to-date contact information provided on this page to initiate your refund request for the unexpected Estee Lauder foundations.

If your bank shows a pending transaction but you haven't received an order confirmation, it may take some time for the transaction to be processed. Pending charges can occur even if the order did not complete successfully. We recommend checking your email for any messages from Debenhams, including your spam folder. If you do not receive confirmation soon, it’s advisable to check your order status on the Debenhams website or app.