The question we are asked most often is about how to talk to Debenhams customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I order a tableware set and matching mugs and I haven’t received them .
If you haven't received your tableware set and matching mugs, it is advisable to check your order status through your account on the Debenhams website. You can also review any shipping confirmation emails for tracking information. If there are delays, it may be useful to check with the carrier for updates on delivery.
Asked Oct 5, 2024 10:17 PM
I placed an order with you today paying with Klarna o have heard from them but have not had an order confirmation from you
If you've used Klarna to make a payment and haven't received an order confirmation from Debenhams, please ensure to check your spam or junk email folder. Sometimes, confirmation emails may be incorrectly filtered. If you still don't see a confirmation, there may have been an issue with the order placement. Check the Klarna app or website for details on your transaction status. If you need more assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 27, 2024 4:15 PM
I have had a Debenhams clothing order. It has arrived in separate parcels. Can I send the items I am not keeping back together?
Yes, you can return items from your Debenhams order in one parcel, even if they arrived in separate parcels. Ensure that the items are securely packed and include any necessary return documentation.
Asked Sep 13, 2024 8:53 AM
My replacement product is faulty. I have sent them the video they requested
Of the product. They have not replied to me. What can I do?
If you have sent the requested video and have not received a response regarding your faulty product, you may want to check for any communication in your spam or junk email folder. Additionally, consider reviewing the return policy or warranty information provided by Debenhams. If you need further assistance, there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 24, 2024 7:11 PM
I retuned a parcel last week but haven’t received a refund
Refunds typically take up to 14 days to process after the parcel has been returned. If it has been more than 14 days, you might need to check your email for any communication or updates regarding your return.
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