Debenhams Customer FAQ

To return a parcel to Debenhams without a return label, please follow the return instructions provided in your order confirmation email or on your packing slip. Check the returns policy to see your options for returning items, which may include using a return address or a local store drop-off. If you need to create a return label, there should be a process outlined for doing so online. Remember to ensure that the items are in original condition and include all packaging where possible.

If you received the wrong item, please check your order confirmation and packaging for the return instructions. You can start the return process online through your account or the returns page on the Debenhams website. Make sure to follow the guidelines provided for returning the incorrect item, and you will be able to receive the correct item or a refund as per the return policy.

If your order arrived damaged, you can request a replacement for your kettle using the returns process. Typically, you'll need to initiate a return and specify that the item was damaged upon arrival. Follow the instructions provided on the returns page to guide you through the process. Ensure you have your order details handy for a smoother experience.

If you have returned the doll house but are still being charged by Klarna, it's important to check the return status with Debenhams and ensure it has been processed. Once the return is processed, Klarna should be updated accordingly, and the charge may be reversed. Keep an eye on your Klarna account for updates. If the issue persists, please consult the most up-to-date contact information available on this page to resolve your concern with Klarna directly.

We currently cannot expedite the delivery date for online purchases once the order has been confirmed. Delivery times are predetermined based on various factors including item availability and shipping method chosen at checkout.