How Do I Get a Refund from Eventbrite?

Getting a refund from Eventbrite is pretty easy. There are a few different methods that you can use, and most refunds are processed within a week. If you don't receive a refund after requesting one, there may be a few different reasons why. If this is the case, reach out to customer service for assistance.

If you have an event coming up, you want to ensure that you have the best resources available. This way, you can ensure that everything goes as planned and that your guests have a great time. One resource that you may want to consider using is Eventbrite. This platform allows users to create, manage and promote events online. And, if you're not happy with your experience, you may be wondering how to get a refund from Eventbrite. The good news is that getting a refund from Eventbrite is pretty straightforward. There are a few different ways that you can go about it. Let's take a look at some of the most common methods.

Call the Company Directly

If you're looking for a quick and easy way to get your refund, the best option may be to call the company directly. This is the fastest way to get your money back, and it can also be the easiest. All you need to do is call the customer service line and request a refund. They will process it for you and get your money back in your pocket as soon as possible.

Submit a Dispute Via the Website

If you're looking for a way to get your refund without having to speak to customer service, you may want to consider submitting a dispute. This process allows you to dispute charges with the credit card company. This can be a great option if you're not sure whether or not you're eligible for a refund. All you need to do is fill out the form on the website and send it in. Once it's processed, you will receive your money back in no time.

Request a Refund Via Email

If you don't want to deal with customer service or the online dispute process, you can request a refund via email. This is an excellent option if you don't have access to the internet or are not comfortable submitting a dispute. To request a refund via email, send an email to Eventbrite. Ensure your event information and the reason for your refund request. You will receive a response within 24 hours.

How Long Does It Take To Process a Refund?

The amount of time it takes to process a refund varies depending on your chosen method. If you call customer service, they will process the refund immediately and get your money back in your pocket. If you submit a dispute, it may take a few days for the credit card company to process the refund. And, if you request a refund via email, it may take a few days for Eventbrite to process the request. However, you will receive your money back within a week in most cases.

What if I Don't Get a Refund?

If you don't receive a refund after requesting one, there may be a few different reasons why. In some cases, the event may have already occurred, and the refund deadline has passed. Or, the credit card company may have declined the refund request.

Usually, the credit company may decline a refund due to a chargeback. A chargeback is when a customer disputes a charge with their credit card company. This can happen if the customer doesn't receive the product or service they ordered or believe that they were charged too much. The credit card company may side with the merchant and decline the refund request if this happens. If this is the case, you may want to reach out to customer service for assistance.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get a Refund from Eventbrite?

Why does GetHuman Write How-to Guides for Eventbrite Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Eventbrite in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Eventbrite? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Eventbrite

Asked 3 years ago
Updated 2 years ago
Viewed 590,749 times
Eventbrite
How to request a refund from Eventbrite
A guide to getting refunds from Eventbrite
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!