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Eastern Mountain Sports Customer FAQ

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What is Eastern Mountain Sports's Phone Number?

The question we are asked most often is about how to talk to Eastern Mountain Sports customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Eastern Mountain Sports Customer Questions

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Ordering and Payments

How do I exchange an item?

To exchange an item from Eastern Mountain Sports, customers should first check the return and exchange policy, which outlines...
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What is the return policy?

Eastern Mountain Sports has a customer-friendly return policy allowing returns within around sixty days, with specific...
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What payment methods do you accept?

Eastern Mountain Sports accepts several payment methods, including major credit cards like Visa, MasterCard, and American...
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Can I cancel or modify my order after it has been placed?

After placing an order with Eastern Mountain Sports, you have a limited time to modify or cancel it before it is processed or...
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Are gift cards available for purchase?

Eastern Mountain Sports does offer gift cards, which let you share the joy of outdoor experiences and equipment. Available in...
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Shipping and Tracking

What are the shipping options and costs?

Eastern Mountain Sports offers various shipping choices, including standard and expedited options, with costs depending on the...
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Can I track my order?

Customers can track their orders from Eastern Mountain Sports by logging into their account on the EMS site or by using the...
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Do you offer international shipping?

Eastern Mountain Sports mainly serves customers in the United States, but recognizes international interest. Specific...
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Products and Services

Do you offer any warranties on your products?

Eastern Mountain Sports provides warranties on numerous products, which can differ based on the item and manufacturer. These...
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What is your sizing guide for clothing and footwear?

Eastern Mountain Sports offers a thorough sizing guide for clothing and footwear, detailing measurements for various areas and...
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What types of products do you offer for outdoor sports?

Eastern Mountain Sports provides a wide variety of products for outdoor activities, including hiking, camping, climbing,...
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Promotions and Discounts

Are there any discounts or promotions available?

Eastern Mountain Sports frequently offers various discounts and promotions for outdoor enthusiasts. These can include seasonal...
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Do you have a rewards program for frequent customers?

Eastern Mountain Sports has a rewards program for loyal customers that lets them earn points on purchases, which can be...
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What is your policy on price matching?

Eastern Mountain Sports has a price matching policy that aims to offer customers the best value. If an identical item is found...
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Gear Maintenance

How do I find the nearest Eastern Mountain Sports store?

To find your nearest Eastern Mountain Sports location, use the store locator on their official website. By entering your zip...
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How do I care for my outdoor gear to ensure its longevity?

Proper care of outdoor gear is vital for its durability. Regular cleaning with mild soap, following care instructions, and...
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We look to the Eastern Mountain Sports issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Eastern Mountain Sports issues reported to GetHuman
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