What is the return policy?

Eastern Mountain Sports has a customer-friendly return policy designed to ensure that customers are satisfied with their purchases. Generally, items can be returned within a specified time frame from the original purchase date, which is typically sixty days. However, some items may have different return periods or specific conditions. For example, merchandise that is unused and in its original packaging is generally accepted for returns, while worn or damaged items may be subject to additional scrutiny. If the return is for products purchased online, it is important to ensure that the return process follows the guidelines set up by Eastern Mountain Sports. This often includes obtaining a return authorization and, in most cases, customers are encouraged to use the original packaging. Refunds can be provided in the form of the original payment method or store credit, depending on the situation. It is also important to note that certain items, such as clearance items, personalized gear, or safety equipment, may not be eligible for return. To find the most accurate and up-to-date information regarding specific products and the return process, it is advisable to visit the official Eastern Mountain Sports website. There, you can access detailed return instructions, as well as any other relevant policies that could assist you in your decision-making process. Remember to keep your receipt or proof of purchase handy, as this will make the return process smoother.