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Duke Energy (FL) Customer FAQ

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What is Duke Energy (FL)'s Phone Number?

The question we are asked most often is about how to talk to Duke Energy (FL) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Duke Energy (FL) Customer Questions

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Power Outages

What should I do if I experience a power outage?

In the event of a power outage, check with neighbors to see if they are affected, review the Duke Energy Florida website for...
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What is the average wait time for new service activation?

The average time for new service activation with Duke Energy Florida can differ based on factors like location and workload,...
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What steps should I take if I suspect energy theft?

If someone believes they have witnessed energy theft involving Duke Energy Florida, it is crucial to take careful steps....
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Billing and Payments

How can I view my billing statements online?

Customers of Duke Energy Florida can access their billing statements by logging into their online account on the Duke Energy...
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What are the different payment options available?

Duke Energy Florida provides various payment methods to cater to its customers' needs. These include online payments via bank...
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Can I make a payment arrangement if I am unable to pay my bill on time?

Duke Energy Florida offers payment arrangements for customers facing financial difficulties. This option allows individuals to...
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Do you offer paperless billing options?

Duke Energy Florida does provide a paperless billing option, which allows customers to receive their bills via email. This...
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Energy Saving Programs

Are there any energy-saving programs or incentives available?

Duke Energy Florida offers various energy-saving programs and incentives aimed at reducing consumption and costs. These...
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Are there any renewable energy options or programs?

Duke Energy Florida offers various renewable energy programs, including the Solar Partnership Program and the Community Solar...
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Are there programs available for low-income customers?

Duke Energy Florida has various programs to assist low-income customers, including the Energy Assistance Program for bill...
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What energy-saving tips does Duke Energy recommend?

Duke Energy advises customers to maintain heating and cooling systems, seal drafts, use Energy Star appliances, switch to LED...
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Can I track my energy usage online?

Duke Energy Florida offers an online platform where customers can monitor their energy consumption. Users can access their...
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How do I participate in Duke Energy's renewable energy programs?

Duke Energy offers various renewable energy programs, including the Community Solar program for solar facility shares, the...
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