What should I do if I experience a power outage?

If you experience a power outage, first check to see if your neighbors are also affected to determine the extent of the issue. Make sure your circuit breakers are on and check if any fuses have blown. If everything seems fine, report the outage to Duke Energy either online or by phone. Provide your address and any relevant information to help them investigate the cause and restore power as quickly as possible. Avoid opening the refrigerator or freezer to preserve food. Use flashlights instead of candles for safety reasons. Stay away from downed power lines and equipment. Follow any additional instructions or updates provided by Duke Energy until power is restored.