How do I get DHGate to refund my charge?

Introduction

Did you encounter an issue with the item you ordered from DHgate? Whether it took too long to arrive or the item arrived damaged, you can request a full refund from DHgate. The process is simple: contact the seller first and request a refund only if you don't reach a favorable agreement. To be eligible for a refund, open a dispute within 5 to 90 days after receiving a tracking number. Do this within the required timeframe, or you may no longer be able to open a dispute. Keep reading for step-by-step instructions on how to request a refund.

Sign In to Your Account

Enter the email address associated with your account and your password. Then, click Sign In to access your DHgate account.

Click Orders

Navigate to the Orders section on the right-hand side of the page.

Enter Your Order Number

Check your email for your order number and enter it in the search field. You can also search for your order by entering the seller's name.

Click Request a Refund

Before requesting a refund, reach out to the seller first to discuss any issues you encountered with your order. Click Message Seller and follow the on-screen instructions.

If you've already contacted the seller and still want to request a refund, click Request a Refund and follow the on-screen prompts. If your order is pending delivery confirmation, proceed to the next step.

Click Open a Dispute

Have you already received your order, but it was damaged or you received the wrong item? You can open a dispute, but be sure to do this within 90 days or as soon as possible. Simply follow the on-screen instructions to submit your dispute.

Be sure to prepare clear photos of the item you received and any damage or issues with the product. This information will help DHgate review your claim and determine whether you're eligible for a refund.

When the payment has been released and you still need to request a refund, proceed to the next step.

Click Open an After-Sale Dispute

Click Open an After-Sale Dispute and follow the on-screen instructions to submit your request. To be eligible for a refund, be sure to provide detailed information about the item you received, along with clear photos as supporting evidence. For example, if the item arrived damaged, take clear photos of the damage and submit them with your dispute. If any items are missing, include the tracking number, the number of items you received, and the name of the missing product or products.

When requesting a refund, keep in mind that some sellers may not provide a return shipping label. If this happens, you'll be responsible for the return shipping costs. If you need to submit a video as evidence but the file is larger than 5 MB, upload it to Dropbox and provide DHgate with the link. After submitting your refund request and shipping the item, wait for DHGate to verify your claim and process the refund.

Conclusion

Were you able to request a refund? As mentioned, contact the seller first. If you disagree with the seller's response or fail to reach a favorable agreement after 5 days, open a dispute with DHgate. If you paid with a debit or credit card, expect your refund to be processed within 7 to 15 business days. Refunds for local payment methods take only 1 to 2 business days, while refunds to your DHpay account are processed in real time. Do you still have questions about requesting a refund from DHgate? Contact Customer Support today.