How do I track my DHGate order or packages?

If you are looking for your tracking info or how to track your order with DHGate, we've got your back. Follow these steps to track your order and find out where it is.

Jul 10, 2019

The DHGate tracking portal allows customers to track all packages sent by sellers. It is a crucial tool in tracking the logistics order for successful delivery of packages. In case of delivery failure, the portal also allows you to track the relevant company. Though DHGate, you will not only be able to track the location of your order at all times but you will also be provided with an estimated time of arrival. The portal enables customers to know where their goods were last located in case they are damaged or are not received. There are several ways you can go about tracking your DHGate order.

Tracking DHGate Orders Online Before Shipping

  1. Go to the DHGate official website. Once open, look for the search bar and select it.
  2. An option, my DHGate that will appear after clicking on the search bar. Click it.
  3. Go to the column on the left side of the page labeled 'My Orders.' Orders that have already been shipped and are awaiting arrival should appear on a 'waiting confirmation' list. You should be able to see the specific order's estimated delivery date.
  4. On the right side of the order you should see an option 'Track Items.' Select it. There may appear an option saying 'tracking information not available yet.' Disregard that option and select 'Details.' You should be able to see a timeline of payment confirmation leading to product preparation and consequently the package's shipping out date. The tab should clearly state that your package is in transit.

Tracking Orders That Have Already Been Shipped Out

  1. Open the DHGate official website and open 'my DHGate.'
  2. On the page you will see an option 'Active Orders.' Select it.
  3. Click on the tab labeled 'Marked Ships.' Many order numbers will appear once you have selected the tab. Crosscheck your order number with the list of order numbers before you. Once you find your order number you can proceed to view information about the order such as the time of submission, the ETA (estimated time of arrival) and the shipping method.

If there are two or more couriers handling the items in your order then you will have to go to the individual courier websites so as to track your package. You will require a tracking number from the courier which you can get from DHGate under the 'Logistic Information' section of your order. If you do not have the tracking number, contact the seller directly via phone or email.

Tracking Your DHGate Order Updated

You can now track your DHGate order without having to log on to the site's main account dashboard. Not only in this method relatively easy, it is also quite swift.

  1. Record the order ID or tracking number provided by DHGate.
  2. Go to the DHGate tracking field and input the tracking number. It is vital to know that that only logistic waybill numbers provided by DHGate are supported on the tracking field.
  3. Ensure while inputting the number that it is valid, has no punctuation or spaces between the numbers. Fill in the captcha and select 'Track.'

If you do not receive your package's tracking information within a week of requesting it, the reason may be that the tracking number has been judged by DHGate and been rendered 'Invalid.' There are plenty of reasons that may lead to a tracking number being termed invalid. In such a situation, you can submit a 'return and refund' case which will be used to ask for a full refund from the requisite seller. For further information you can contact DHGate Customer Care.

With these steps, you should be able to track your DHGate order or packages.

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How do I track my DHGate order or packages?

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