DHGate.com Live Chat

How to chat with DHGate.com by GetHuman

Current Wait: 2 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Click "Online Chat"
Why did you want to chat with DHGate.com?

Topics from recent customer chat windows

I checked with my bank and was charged $**.** on Feb*st **** Never ordered anything fro...
Never got my order it’s been *months
Trying to make a payment with DHGate
My debit cards keep getting declined. The error says to contact my bank. but my bank...
order was canceled but did not receive refund
My credit card was used to purchase something for $***.**. By somebody and bank wants t...
Dear dhGate my order stays in wating for payment since * weeks. Already contacted the s...
I made an order, the seller messaged me and said they were out of stock and to request...
My item has not been received after date I put a further disputes stating that issue t...
I placed an order on Decmeber **th. The seller did not ship out my package for months a...
Dhgate doesn't accept my credit cards. It's not the first time I buy there with my card...
Bonjour, *Il ya * ans, j'ai fait une commande sur votre site et j'ai *t* sur mon compte...
Hi I'm trying to make a purchase from your company and not first time. Unfortunately it...
i what to buy * guitars but you wont let me ---why---ted
Help me with my issue

DHGate.com Live Support Statistics

Live chat starting pointhttp://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b
Call-back availableNO
Department you chat withCustomer Service
Chat center hoursMon-Fri 9am-5pm EST
Best time to chat9am
Average wait1
Current wait2
Rank (overall)1
Alternate methodschat or web
Quality of communication70%
Quality of help39%
Customer votes20,760
Information last updatedSun Apr 18 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with DHGate.com Customer Service

Live chat with DHGate.com by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with DHGate.com about. We can usually help ensure a better outcome. This is the best way to live chat with DHGate.com because 72,702 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at http://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b are used to handling Missing Delivery, Refund a Charge, Track an Order, Return an Order, Problem With an Order and other customer service issues. When you chat with DHGate.com agents, they are most likely chatting with you from their call center located in San Antonio, TX or Nicaragua. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like DHGate.com offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting DHGate.com with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting DHGate.com

While DHGate.com does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since DHGate.com does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact DHGate.com? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are DHGate.com and GetHuman affiliated?

GetHuman and DHGate.com have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

DHGate.com Contact Info

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