DHGate.com Live Chat

How to chat with DHGate.com by GetHuman

Live Chat with DHGate.com Agents
  • Chat is available Mon-Fri 9am-5pm EST.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 2 mins.

Topics from recent customer chat windows

Sac imitation celine mais aucune trace hormis que la somme a *t* pr*lev*e sur mon compte
I placed three orders on **-**-**.I paid for all three on **-**-** through Google.. Two...
Basterebbe innanzitutto che DHGate verifichi il funzionamento della parte tecnica, del...
I cant order anything it just gets failed. I texted a Seller and he said my account ist...
I ordered a product through dhgate.com the order number is ***-******* ghgate claims th...
What is the status of my package order *********** it says my order was complete but I...
I haven't received the *rum for months, I can't initiate a refund because the system do...
Me cerraron la cuenta de DH Gate y no se si mi pedido sigue en curso o me lo cancelaron.
I sent two dispute e-mails no reply
Salve,*Sono Sergio De Caprio, e faccio acquisti su DHGate.*Ho pi* volte portato alla lo...
I ordered some items for ***€ but didn't get any confirmation. The money has already be...
J’aimerai retourner un article svp
Remove account under risk so I can make purchase
My bank said there is no problem on their end. You are creating a problem and I cannot...
Help me with my issue

DHGate.com Live Support Statistics

Live chat starting pointhttp://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b
Department you chat withCustomer Service
Chat center hoursMon-Fri 9am-5pm EST
Best time to chat10:15am
Average wait1
Current wait2
Rank (overall)1
Alternate methodschat or web
Quality of communication69%
Quality of help40%
Customer votes20,759
Information last updatedMon Feb 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Chatting with DHGate.com Customer Service

Live chat with DHGate.com by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with DHGate.com about. We can usually help ensure a better outcome. This is the best way to live chat with DHGate.com because 72,702 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at http://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b are used to handling Track an Order, Return an Order, Refund a Charge, Missing Delivery, Problem With an Order and other customer service issues. When you chat with DHGate.com agents, they are most likely chatting with you from their call center located in San Antonio, TX or Nicaragua. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like DHGate.com offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting DHGate.com with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting DHGate.com

While DHGate.com does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since DHGate.com does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact DHGate.com? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are DHGate.com and GetHuman affiliated?

GetHuman and DHGate.com have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

DHGate.com Contact Info

Information that GetHuman and its users have gathered about how to best reach DHGate.com
More DHGate.com Contact Info

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