DHGate.com Live Chat

How to chat with DHGate.com by GetHuman

Current Wait: 3 mins (avg 1)
Hours: Mon-Fri 9am-5pm EST
Click "Online Chat"
Why did you want to chat with DHGate.com?

Topics from recent customer chat windows

i want return my order. because the coronavirus they dont can ship. now i want my money back.
I tried everything I keep contacting seller they act like they do under
I would like to cancel my order and get refunded
I did not have access to the refund request through the application. I haven't been abl...
placed an order for lights for the sum of $****.** and did not receive a conformation email
Hello I was thinking of ordering a dress for my wedding. I have had some problems with...
I trying lot times to pay my order ur system is not processing my payments..**
I want to order the LeBron James **s shoes and I clicked to deliver them in *-* days. M...
I want to order some sneakers but I live in the United States and I’m concerned I won’t...
Orders have been cancelled for payment verification.**I have never been asked to do ver...
Salve ho fatto * ordini * mesi fa ma ancora non me ne arriva neanche uno cosa devo fare pi*?
I was wondering wean my shipments gone bea hear..
Hi I ordered two things on your website and it won’t let me message the seller on eithe...
Is the dress able to have alterations done if it is too big or too small
Help me with my issue

DHGate.com Live Support Statistics

Live chat starting point
Call-back available
Department you chat with
Customer Service
Chat center hours
Mon-Fri 9am-5pm EST
Best time to chat
Average wait
Current wait
Rank (overall)
Alternate methods
chat or web
Quality of communication
Quality of help
Customer votes
Information last updated
Fri Mar 27 2020 08:00:00 GMT+0000 (UTC)

Chatting with DHGate.com Customer Service

Live chat with DHGate.com by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with DHGate.com about. We can usually help ensure a better outcome. This is the best way to live chat with DHGate.com because 72,702 customers have used it over the last 18 months to reach customer service and told us about it. The department that mans the chat windows at http://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b are used to handling Missing Delivery, Refund a Charge, Track an Order, Return an Order, Problem With an Order and other customer service issues. When you chat with DHGate.com agents, they are most likely chatting with you from their call center located in San Antonio, TX or Nicaragua. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. It's hard to tell if companies like DHGate.com offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting DHGate.com with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting DHGate.com

While DHGate.com does offer live chat as a way to get help, they do not have a phone number you can call. In total, there are 2 ways to get in touch with them. Since DHGate.com does not have a customer service phone number, we strongly recommend using the live chat details above to have a conversation with them about your problem. Know any other ways to contact DHGate.com? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are DHGate.com and GetHuman affiliated?

GetHuman and DHGate.com have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

DHGate.com Contact Info

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