DHGate.com Help Pages

DHGate.com Customer FAQ, Forum, and Online Help Desk

DHGate.com Help @ dhgate.com
Customer Help
  • It takes an average of 21 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:15pm.
  • Common topics include Missing Delivery, Refund a Charge, Track an Order, Return an Order, Problem With an Order, and more.
Start typing out the reason you want to get in touch with DHGate.com. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent DHGate.com help topics searched

i venditori alla quale ho scritto non rispondono alle mie domande
The Product quality is a disaster
I have been blocked out of my account after making a order I can’t seem to find my log...
Order something off dhgate and then after a day, my account got closed.
My account is flagged as risk control for no reason can you help me?
I order hair from DHgate and is being ** days already and I have not received my order...
Bloccato il mio account*Perch**Senza motivo*Ho gi* pagato
Buongiorno ho fatto un acquisto in data ** ottobre ma mi hanno bloccato l account come...
After placing a large order, my account was closed and I don't know for what reasons.*W...
I have registered my account with an email address on DHGate App on **th October...
hello I have a problem with a seller. After ** months of use the equipment sold and de...
Hallo, *es geht um die Bestellung der AirPods. Versehentlich habe ich diese storniert u...
I have worked with * customer service reps My account has credit lock on it I’ve given...
Il mio account * stato bloccato senza alcuna motivazione, quando tento di accedere esce...
Salve, vi contatto per informarti che il mio account * stato chiuso senza alcun motivo...
My account under risk and I don't know why
I paid for my order on September **rd. shortly afterwards the seller informs me that th...

DHGate.com Online Help at dhgate.com - Info & Stats

Help desk addresshttp://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:15pm
Average turnaround time21
Rank amongst all ways to reach them2
Other means of communicationchat, web
Communication customer rating58%
Quality of help rating78%
Votes for online help200
When this was last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

DHGate.com Help Pages: What to Know

This is the DHGate.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DHGate.com's best customer help page or faq or forum, this is the best entry point according to 72,702 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dhgate.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DHGate.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DHGate.com: General Information

DHGate.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with DHGate.com using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DHGate.com.

Do DHGate.com and GetHuman work together?

GetHuman has no relationship with DHGate.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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