DHGate.com Help Pages

DHGate.com Customer FAQ, Forum, and Online Help Desk

Average time to fix: (18 hours)
Busiest time: 9am
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Recent DHGate.com help topics searched

I ordered a guitar from your company. An Angus young model for ***.**.Jan.** . This was...
o ritirato una borsa e non mi e arrivata ancora come mai
Didn't send item so refund money
I didn't get the Lazer hair removal and I want my money back I have been trying to get...
I was given the wrong tracking*
Iv bought * items the same want to refund one of them
My items have been processing for about a month now what’s up ?
I have no tracking number an cant check on a dress ordered**** money was taken out...
i ordered a prom dress **** we have no tracking**number an need that dress soon to make...
Trying to buy nike sneakers
I order something hasn't came I don't need it anymore I just want my money back on the...
I placed an order for a sweet ** dress and I recieved an email saying sold out PLEASE C...
ciao sono uscito dal mio account dhgate e ore non so piu come accedere non ricordo ne p...
Shipping date was changed orginal date to ship out is **** and today I look it was chan...
Keeps on declining my card.
Hi there *I would like to know why my package takes so long LL*********CN.*Is it holida...
Get help with my issue

DHGate.com Online Help at dhgate.com - Info & Stats

Help desk address
http://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
9am
Average turnaround time
18
Rank amongst all ways to reach them
2
Other means of communication
chat, web
Communication customer rating
55%
Quality of help rating
81%
Votes for online help
203
When this was last updated
Sun Apr 05 2020 10:00:00 GMT+0000 (UTC)

DHGate.com Help Pages: What to Know

This is the DHGate.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DHGate.com's best customer help page or faq or forum, this is the best entry point according to 72,702 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dhgate.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DHGate.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DHGate.com: General Information

DHGate.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with DHGate.com using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DHGate.com.

Do DHGate.com and GetHuman work together?

GetHuman has no relationship with DHGate.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

DHGate.com Contact Info

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