DHGate.com Help Pages
DHGate.com Customer FAQ, Forum, and Online Help Desk
DHGate.com Help @ dhgate.com
Average time to fix: (22 hours)
Busiest time: 1pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Recent DHGate.com help topics searched
I ordered a pair of shoes and paid but the email I used I didn’t get a confirmation abo...
Hi I made an order for **€ IVA included, when it has arrived to my country Spain, the m...
Ordered an ac Milan top , no confirmation order
Dear sir*I had and have a big problem with these order*Nr ********** I recived a Watch...
After individual decided not to send my items and sent me a refund my account was place...
Hi,**I’ve previously had a problem with a package that was supposed to be delivered bef...
I can’t find my tracking order number I ordered a car seat into a stroller combo
I would like to know if a normal dhgate account that has been inactive for * and a half...
Hello, I have placed an order. It says the order has been delivered but I didn't recei...
Can't submit everdance
Account has been blocked for safety concerns
I've been asked for send **$ more dollars for an order after I have already paid for it...
PACKAGE HAS NOT ARRIVED SINCE I ORDERED ON ********. PO ********** LY*********CN.**WH...
Can I pay with a money order?
La mia spedizione e stata bloccata dalla dogana, volevo sapere come sbloccarla o come a...
Sehr geehrte Damen und Herren,**Habe diesbez*glich meines Anliegen mit Klarna telefonie...
Hi, I’m looking to return my order back to the seller as it was just not what I was loo...
Get help with my issue
DHGate.com Online Help at dhgate.com - Info & Stats
Help desk addresshttp://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1pm
Average turnaround time22
Rank amongst all ways to reach them2
Other means of communicationchat, web
Communication customer rating59%
Quality of help rating77%
Votes for online help799
When this was last updatedFri Jun 24 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
DHGate.com Help Pages: What to Know
This is the DHGate.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DHGate.com's best customer help page or faq or forum, this is the best entry point according to 72,702 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dhgate.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DHGate.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting DHGate.com: General Information
DHGate.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with DHGate.com using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DHGate.com.
Do DHGate.com and GetHuman work together?
GetHuman has no relationship with DHGate.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.