DHGate.com Help Pages

DHGate.com Customer FAQ, Forum, and Online Help Desk

DHGate.com Help @ dhgate.com
Customer Help
Average time to fix: (21 hours)
Busiest time: 2:15pm
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Recent DHGate.com help topics searched

I placed an order with seller twinsfamily (order number **********) on April **th. The...
I am trying to track my wedding dress, which my friend ordered for me. She said she nev...
Why do I have to send you $* to join something else I'm not giving you guys no more money
Why do I have to pay you $* to return a item
I order a jogging suit from your company and it not the size i want its way to little g...
I paid for merchandise that I never received
Nit shipping to Ireland
Its says Not shipping to Ireland on every item I choose
I put the wrong address for my DHgate order. The order number is **********. My address...
Bonjour, *Votre site n’accepte plus du tout ma carte pour payer ni celle de mon entoura...
I can't login and never got a confirmation on my order. I wanted to know the status of...
I ordered something and I cannot find my order number or if it’s been processed. I have...
J ai oublier mon mot de passe dh gate je ne re*ois pas le mail pour le r*initialiser co...
Da un paio di giorni dh non funziona perch* non mi fa acquistare nessun articolo dicend...
I would like to cancel my order
i’m trying to buy and want to use apple pay but when i try to buy it says” ApplePay is...
I am trying to order pop its and it shows one price but when i click on the item to ord...

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DHGate.com Online Help at dhgate.com - Info & Stats

Help desk addresshttp://www.dhgate.com/contact/contactUs.do#hp1507_cs-2-b
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:15pm
Average turnaround time21
Rank amongst all ways to reach them2
Other means of communicationchat, web
Communication customer rating58%
Quality of help rating78%
Votes for online help799
When this was last updatedTue Jun 15 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

DHGate.com Help Pages: What to Know

This is the DHGate.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for DHGate.com's best customer help page or faq or forum, this is the best entry point according to 72,702 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on dhgate.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from DHGate.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting DHGate.com: General Information

DHGate.com does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with DHGate.com using 2 different media: chat, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like DHGate.com.

Do DHGate.com and GetHuman work together?

GetHuman has no relationship with DHGate.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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