Crypto.com Customer FAQ

There are various reasons why your Crypto.com account might be locked, but the most common are a compromised account, suspicious activity, or violation of the terms of service. There are a few steps you can take to get access back. First, determine the reason for the lockout. In most cases, it will be either because your account was compromised, you were flagged for suspicious activity, or you violated the terms of service. You'll need to set a new password if your account is compromised. If you were flagged for suspicious activity or violated the terms of service, you'll need to contact customer support for help.

For domestic wire transfers into Crypto.com, you typically need to use the wire transfer details provided in your account. If the account number is missing from the page, please ensure that you are following the steps correctly within the app. There may be specific instructions or requirements for your type of account. If you continue to encounter issues, please refer to the most up-to-date contact information available on this page for assistance.

There could be several reasons for an error message during a wire transfer setup. Common issues include incorrect bank details, insufficient funds, or issues with your account verification status. Make sure that all entered information is accurate and that your account is fully verified. If the problem persists, please refer to the most up-to-date contact information available on this page to seek further assistance.

To use your bank account directly instead of your debit card, ensure that you are selecting the appropriate funding method when making a transaction. You may need to review your payment settings or preferences within the Crypto.com app. If your transactions are still attempting to use your debit card, double-check that your bank account is set as the primary funding source.

If you're experiencing a sign-in loop, it could be due to several reasons, such as browser issues or cookies/cache problems. We recommend clearing your browser's cache and cookies or trying a different browser or device. Ensure you're using the most recent version of the app if you're on mobile. If the issue persists, check for any ongoing maintenance or outages that may be affecting the service.