Crypto.com Customer FAQ

To buy Crypto.com Coin (CRO) on Crypto.com, follow these steps: 1. Sign up for a Crypto.com account and complete KYC verification. 2. Deposit fiat or cryptocurrency into your account. 3. Go to the "Buy" section on the app or website. 4. Choose CRO from the list of cryptocurrencies. 5. Select the fiat currency or cryptocurrency you want to use to buy CRO. 6. Enter the amount of CRO you wish to purchase. 7. Review the transaction details and confirm the purchase. Your CRO will be added to your Crypto.com Wallet upon transaction completion.

Usually, withdrawal rejections can occur due to a few reasons. One possibility is that the wallet address you're trying to send money to is incorrect or not supported. Another reason could be due to insufficient funds to cover both the withdrawal amount and any applicable fees. It's also crucial to ensure your account is fully verified and not restricted in any way. Also, the security of your account can trigger this if there have been recent changes in the account or suspicious activities. It's important to double-check these aspects. Always ensure that all information you're submitting matches what's in the Crypto.com system.

Crypto.com does not provide a specific account number, like traditional banking services. Instead, users are identified through their registered email address and, to a lesser extent, their associated phone number. When you communicate with the platform or need to identify your account, your registered e-mail address is usually all that's needed. For transactions, you will use your digital wallet address, which is unique to each type of cryptocurrency you hold. It's important to make sure you use the correct wallet address for the specific type of crypto you're sending or receiving.

We're sorry to hear about your issue. You need to complete the account recovery process. It involves verification of your identity, which may require providing proof of identity, selfie, and answering security questions. It’s important to keep your personal information updated on Crypto.com to avoid such issues in the future. If you've already initiated the account recovery process and have yet to get a response, we would encourage being patient as the verification team works through inquiries in the order they're received. Please remember to provide as precise and complete information as possible to expedite the process. We appreciate your understanding.

Typically, bank transfers to your Crypto.com account can take anywhere from 3 to 5 business days. If this period has elapsed and the transfer is still showing as pending, there may be various factors at play. Potential reasons could include a delay from your bank, an issue with the transfer details you provided, or high operational volume on Crypto.com's end. We recommend waiting a few more days. If the issue continues, visit the contact link on this page for the most up-to-date information on reaching Crypto.com's customer service.