Crypto.com Customer FAQ

It sounds frustrating to deal with 2FA issues. Ensure that the time on your device is synced accurately, as Google Authenticator relies on correct time settings. Also, double-check that you are entering the code promptly, as the codes refresh every 30 seconds. If you're still encountering problems, consider removing and re-adding the account in Google Authenticator to generate a new set of codes. If issues persist, please refer to the troubleshooting section provided by Crypto.com for further assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If the app states that you’re unauthorized, ensure you are using the correct email and password. Check if your account has been activated through your email. If you have forgotten your password, use the "Forgot Password" link to reset it. Additionally, ensure that there are no issues with your internet connection. If you continue to face issues, please check the link on this page for the most up-to-date contact information for assistance.

There could be several reasons for this issue. The verification code may be expired if it was not used within a short period. Additionally, ensure that you are inputting the code correctly and that your phone has a stable connection. If you're using two-factor authentication, make sure your authentication app is functioning properly. Sometimes, reminders or alerts from your device may delay the reception of the code. If the problem persists, consider resetting your password or following the prompts you see during the login process.

If you are moving away from cryptocurrency trading, or you want to switch exchanges from Crypto.com to a new exchange, you can delete your account by contacting customer support via email. Once the account is deleted, it cannot be reactivated or accessed, so make sure you move all funds out of the account and download and save transaction history for future reference.