What Do I Do If My Crypto.com Account Has the Wrong Balance?
When reviewing your account on Crypto.com, you may notice your balance is incorrect. This could be due to high traffic making deposit updates slower than normal or there could be other issues. Unsupported tokens or missing information on deposits can prevent them from being posted to your account. Blockchain transfers carry fees that may not have been factored in, and these transfers can take longer due to confirmation issues. Finally, suspicious activity/hacking may be the issue. Customer support can help answer questions and work toward resolving the issues.
As a cryptocurrency trader, keeping track of your assets is important to protecting your financial holdings. If you notice your Crypto.com balance is off, there are some steps you can take. What do you do if your Crypto.com account has the wrong balance? How can you correct the issue? You can learn more about Crypto.com account balances by contacting customer support here, and below are ways you can check for balance issues.
Missing Deposits
If you have made a crypto deposit to Crypto.com and it isn't appearing on your account, check the following information to troubleshoot the issue.
- Is this a token that is unsupported by Crypto.com? If so, you can contact customer support here for fund retrieval assistance. Be aware, fund retrieval may not be possible in certain circumstances; therefore, it is important to make sure any token deposits are supported by the exchange before making them.
- Is the mailing address, tag or memo incorrect? These issues can also cause deposits to not appear on your balance. Contact customer support here to get fund retrieval assistance. As with unsupported tokens, there are some times when fund retrieval may not be possible.
Technical Issues
If there is heavy traffic on the exchange, it may delay token deposits from displaying as quickly, or your app or computer is slow to reset the data. Look for notifications from Crypto.com that heavy traffic may be causing some data to update slowly. Also, log out of your account and back in to see if the balance is corrected? If not, contact customer support here for assistance.
When the receiving wallet or exchange information is missing from Crypto.com, it can also cause an incorrect balance display. Manually add the exchange or receiving wallet to correct balance issues.
Blockchain Transfers
A transfer to Crypto.com from a blockchain network requires confirmation and the speed of confirmation can vary greatly depending on the sender and the network fees. Additionally, the amount you receive may be less than what you were expecting because blockchain network fees have been deducted and you had not calculated those fees in your figures.
Suspicious Activity
Another reason your balance may not be displaying properly is due to hacking/suspicious activity. If you notice your balance is different for no discernible reason, take immediate steps to freeze your account and contact customer support here immediately. Make sure you reset your password and notify your bank of any suspicious activity noticed as well.
When you notice your Crypto.com balance is incorrect, there are some steps you can take to troubleshoot the problem. For more information or assistance, contact Crypto.com customer support here.
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