What is Crabtree and Evelyn's return policy?

Crabtree & Evelyn has a straightforward return policy designed to create a positive shopping experience for its customers. If a customer is not fully satisfied with a purchase, they may initiate a return within a specified period, typically within thirty days of receipt. The items should be in their original condition, meaning they must be unused and in their original packaging. For a return to be processed successfully, customers are generally advised to include a copy of the original invoice or order confirmation. This helps identify the order and facilitates a smoother return process. Once the returned items are received and inspected by Crabtree & Evelyn, customers can expect to receive a refund via their original payment method. In the case of exchanges, customers should indicate their preference, although the specific policies on exchanges may vary, depending on inventory availability. It is important to note that certain products may be exempt from returns, particularly those that have been opened or used. For the most accurate and current details regarding the return policy, including information about seasonal promotions or specific exclusions, it is advisable to check the official Crabtree & Evelyn website. There, customers can also find specific instructions on how to initiate a return or exchange. This ensures that customers have the latest information that applies to their purchase and can navigate the return process with ease.