Crabtree & Evelyn Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Crabtree & Evelyn customer support.

Crabtree & Evelyn's Best Contact Information


How do I contact Crabtree & Evelyn customer service?

A:Crabtree & Evelyn does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Crabtree & Evelyn starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does Crabtree & Evelyn offer 24 hour customer service?

A:Not by phone. But you can contact Crabtree & Evelyn 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Crabtree & Evelyn Customer Service

There are other ways to contact Crabtree & Evelyn customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support - Customer Service
Online customer service submission form
24 hours, 7 days
As a last, sometimes only, resort- Crabtree & Evelyn customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Crabtree & Evelyn?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Crabtree & Evelyn, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is Crabtree and Evelyn's return policy?

Crabtree & Evelyn's return policy aims to provide customer satisfaction. If you are dissatisfied with your purchase from their website or stores, you can return the product within 30 days of purchase for a refund, exchange, or store credit. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. However, certain products such as gift cards, personalized items, and sale merchandise may not be eligible for return. Online purchases can be returned via mail by following the instructions on their website or returned in-store. Crabtree & Evelyn strives to address any concerns promptly and ensures customer contentment with their purchase experience.

Are any of Crabtree and Evelyn's products tested on animals?

No, none of Crabtree & Evelyn's products are tested on animals. We are committed to the ethical treatment of animals and ensuring that our products meet the highest standards of quality and safety. We firmly believe in cruelty-free practices and are proud to be certified by Leaping Bunny, the internationally recognized certification program that verifies our commitment to not testing on animals. As a brand that values nature and its beauty, we prioritize using plant-based ingredients and conducting rigorous testing that is cruelty-free. Our customers can shop with confidence, knowing that our products are both effective and ethically produced.

What payment methods does Crabtree and Evelyn accept?

Crabtree and Evelyn accepts multiple payment methods for your convenience. We aim to make your shopping experience as seamless as possible. Currently, we accept major credit cards including Visa, MasterCard, American Express, and Discover. Additionally, we offer the option to pay through PayPal, a widely trusted and secure online payment platform. This allows you to shop with ease and peace of mind. Please note that we do not accept payment via cash on delivery (COD) or personal checks. For further details, please visit our payment information page or contact our customer service team.

Top Crabtree & Evelyn customer problems and solutions

Click the link above to get answers to just about any Crabtree & Evelyn customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Crabtree & Evelyn's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Crabtree & Evelyn agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Crabtree & Evelyn anyways and help you with your issue. Over the last 18 months, 384 customers like you have come in search of a phone number for Crabtree & Evelyn and helped us confirm they don't have one. Common reasons that people try to call Crabtree & Evelyn customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Crabtree & Evelyn first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Crabtree & Evelyn doesn't have any phone numbers. It's not always clear what is the best way to talk to Crabtree & Evelyn representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Crabtree & Evelyn Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Crabtree & Evelyn, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Crabtree & Evelyn customers like yourself.

GetHuman does not provide call center services or customer support operations for Crabtree & Evelyn. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Crabtree & Evelyn. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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