What should I do if I receive the wrong item?

If a customer receives the wrong item from Evelyn and Arthur, it is important to take a few steps to resolve the situation. First, the customer should carefully review the order confirmation and packaging to confirm what was ordered versus what was received. This helps to ensure that a mistake has indeed occurred. Next, the customer should check the website for specific return and exchange policies related to incorrect items. Typically, Evelyn and Arthur provides clear guidelines on returning items that were shipped incorrectly, including any necessary steps to follow. Providing details such as the order number, the incorrect item received, and the desired resolution will help streamline the process. In addition, it is advisable to keep all packaging and any accompanying paperwork, as this may be required for the return process. If the customer wishes to initiate a return or exchange, they should ensure that the item is in its original condition when preparing it for return shipment. While Evelyn and Arthur does not recommend direct contact, customers can usually find helpful contact information on their current website to reach out for further assistance if needed. Ensuring timely communication regarding the issue can facilitate an efficient resolution.