What is your return policy?

Our return policy at Cool-party-favors.com is designed to guarantee customer satisfaction. If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund. However, personalized or customized items cannot be returned, unless there was an error on our part. To initiate a return, simply contact our customer service team with your order details and reason for return. We will provide you with a return authorization number and instructions on how to proceed. Please note that the customer is responsible for return shipping costs, except in cases of defective or damaged items. We strive to make the return process smooth and hassle-free, ensuring our customers have a positive shopping experience with us.