What if I receive a damaged or defective item?
Asked a year ago
If you receive a damaged or defective item from Cool-party-favors.com, we apologize for the inconvenience and will be happy to assist you. Our top priority is to ensure customer satisfaction with our products. If you discover any damage or defect upon receipt of your item, please contact our customer service team immediately. We request that you provide detailed information and, if possible, include photographs of the damaged or defective item. Our dedicated support team will work swiftly to resolve the issue. Depending on the circumstances, we will offer either a replacement or a refund for the damaged or defective item. Rest assured that we take these matters seriously and strive to provide a hassle-free resolution for every customer.
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