Christian Mingle Customer FAQ

We regret to hear about the issue you're facing. The visibility of your profile on Christian Mingle is influenced by several factors. First, ensure your profile is complete, including all relevant information and clear profile pictures. On top of that, staying active and regularly updating your profile can improve your visibility. Engage with others by sending messages, which can also increase interest in your profile. Remember, the process of making meaningful connections online can take some time. We encourage you to continue to be active on the site and make use of all functions available to maximize potential interaction with other members.

Yes, you can definitely subscribe to Christian Mingle for just one month. When you decide to become a premium member, there are several membership plans available and one of them is the one-month subscription. After creating your free profile, you will be led to a page where you're asked to choose a subscription plan. Simply choose the one month plan. Please remember that subscriptions usually auto-renew, so ensure to change your settings if you don't want it to automatically continue.

We're sorry to hear that you've been charged for a service you did not want. If you wish to cancel your subscription or have an unauthorized charge refunded, direct your request to Christian Mingle Customer Support. You can do this by accessing the "Help" section on the website. Please remember to provide all the necessary details about the charge and your account. Christian Mingle prioritises user experience and account security, and their team will ensure your issue is resolved promptly.

To cancel your subscription, you will have to do it directly on the Christian Mingle website rather than through the app. Log into your account from a web browser and navigate to your profile settings. Here you can find the option to manage your subscription where you can proceed to cancel it. Please note, to avoid being billed again, you must cancel your subscription at least one day before the next auto-renewal date.

We're really sorry to hear you're having trouble logging in. Remember, passwords are case-sensitive so check if the caps lock is on. Clearing your browser's cache and cookies often can solve most login issues. If you're still experiencing difficulty after these steps, we recommend you uninstall and reinstall the app if you're using a mobile device. If the issue continues, it's best to reach out to our customer service for further assistance. Your subscription doesn't need to be cancelled for login issues, as they are mostly temporary and can usually be resolved quickly.