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Case-Mate Customer FAQ

Top Answers & How-to Guides

What is Case-Mate's Phone Number?

The question we are asked most often is about how to talk to Case-Mate customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are your cases compatible with wireless charging?

Yes, our cases are compatible with wireless charging. We understand the convenience of wireless charging in today's fast-paced world,...
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Payments

What payment methods do you accept?

Case-Mate accepts various payment methods to provide convenience and flexibility to customers. We accept major credit and debit cards,...
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Shipping

Do you offer international shipping?

Yes, Case-Mate does offer international shipping. We understand that our products are in high demand worldwide, so we are proud to...
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Returns

What is your return policy?

Our return policy at Case-Mate is designed to ensure customer satisfaction. If you are not completely happy with your purchase, you...
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Order Tracking

Can I track my order?

Yes, you can track your order with Case-Mate. Once your order has been shipped, you will receive a tracking number via email. Simply...
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Warranty

What is your warranty policy?

At Case-Mate, we stand behind the quality of our products. We offer a one-year limited warranty for all our cases, screen protectors,...
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Customization

Do you offer customization options for cases?

Yes, Case-Mate provides customization options for cases. We understand the importance of personalization and offer a wide range of...
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Cancellation

Can I cancel my order after it has been placed?

Yes, you can cancel your order after it has been placed, but only if it has not yet shipped. We understand that circumstances may change,...
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Bulk Discounts

Do you offer bulk discounts for corporate orders?

Yes, at Case-Mate, we offer bulk discounts for corporate orders. We understand the needs of businesses and organizations that require...
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Materials

What is the difference between the various case materials you offer?

We offer a range of case materials to suit different styles and needs. First, our silicone cases provide excellent grip and shock absorption,...
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Compatibility

Are your cases compatible with wireless charging?

Yes, our cases are compatible with wireless charging. We understand the convenience of wireless charging in today's fast-paced world,...
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Help me with my Case-Mate customer service issue

Ask any question you have about Case-Mate customer service. We will do our best to get you answers right away.
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