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IONOS Customer FAQ

Top Answers & How-to Guides

What is IONOS's Phone Number?

The question we are asked most often is about how to talk to IONOS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Domain Management

How Do I Transfer My Domain from 1&1?

Transferring your domain name from 1&1 should not be a challenge. You need to back up your data and meet all the requirements....
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Can I transfer my existing website to 1&1 hosting?

It is indeed possible to transfer an existing website to 1&1 hosting. This involves backing up your site, signing up for a...
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Hosting Plans

Can I upgrade my hosting plan with 1&1?

Customers can upgrade their hosting plan with 1&1 Internet, Inc. through the 1&1 Control Panel. This process is user-friendly,...
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Can I host multiple domains on one 1&1 hosting plan?

1&1 Internet, Inc. allows hosting of multiple domains on a single account depending on the chosen plan. Shared hosting may have...
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Website Setup

How long does it take to set up a new website with 1&1?

The setup duration for a new website with 1&1 varies based on complexity and platform. Using the 1&1 Website Builder can enable...
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Does 1&1 provide website backups and restoration options?

1&1 Internet, Inc. does offer website backup and restoration tools through the 1&1 Control Panel, allowing for automatic and...
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What programming languages are supported by 1&1 hosting?

1&1 Hosting supports a variety of programming languages suitable for dynamic websites, including PHP, MySQL, Perl, and Python....
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Payment and Trials

What payment methods does 1&1 accept?

1&1 Internet, Inc. offers various payment methods including major credit cards like Visa, MasterCard, American Express, and...
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Hosting Services

What is the uptime guarantee for 1&1 hosting?

1&1 Internet, Inc. provides a commendable uptime guarantee of ninety-nine point nine percent for their hosting services. This...
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Does 1&1 offer email hosting services?

1&1 Internet, Inc. provides email hosting services that offer a secure way to manage email communications. Their features...
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We look to the IONOS issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
IONOS issues reported to GetHuman
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