How Do I Dispute a Charge with Capital One?

In a nutshell: If you notice an unauthorized charge on your Capital One credit card, it's crucial to act quickly. To contact Capital One, visit their website, locate the "Support" line

Jeff Whelpley is the editor / author responsible for this content.
Dec 18, 2024

Introduction

It can be upsetting when you see a charge on your Capital One credit card that shouldn't be there. It's essential to contact Capital One as soon as possible using the following steps to inform them of the issue.

What You'll Need

Cell phone

Go to the Capital One Homepage

Visit the Capital One website.

How Do I Dispute a Charge with Capital One? (Step 1)

Locate the “Support” Line

Scroll all the way down on the Capital One homepage until you reach a gray section on the bottom. Look for the line that says “Support.”

How Do I Dispute a Charge with Capital One? (Step 2)

Expand the Menu

Click on the “+” to the right of “Support” to expand the menu.

How Do I Dispute a Charge with Capital One? (Step 3)

Locate the “Help Center”

After expanding the menu, look for the line that says “Help Center.” Click on this.

Locate the Search Bar

Clicking on “Help Center” will take you to a page that says “What can we help you find?” Locate the search bar underneath it. It will say “Help Center Search” in the middle of it.

How Do I Dispute a Charge with Capital One? (Step 5)

Type in “Card Dispute”

Type “Card Dispute” into the search feature. Click return.

How Do I Dispute a Charge with Capital One? (Step 6)

Locate the Relevant Section

Scroll down until you find the section that says “Credit card dispute process.” Once you find it, click on this link.

How Do I Dispute a Charge with Capital One? (Step 7)

Read the Page

You'll be taken to a page that says “Understanding the credit card dispute process.” Read the entire page to learn what's best to do in this situation. If you still need help from Capital One, move onto the next step.

How Do I Dispute a Charge with Capital One? (Step 8)

Do Everything on the Page

Follow all the steps on the page to dispute the charge.

Contact Capital One Customer Service

If you still need help disputing a charge on your Capital One credit card, contact Capital One customer service.

Conclusion

Once you see a charge that shouldn't be on your Capital One credit card, reach out to Capital One. The sooner you start fixing the issue, the better.

Further questions?

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Dispute a Charge with Capital One?

Why does GetHuman Write How-to Guides for Capital One Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Capital One in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge with Capital One? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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