In a nutshell: It can be upsetting when you see a charge on your Capital One credit card that shouldn't be there. It's essential to contact Capital One as soon as possible using the following steps to inform them of the issue.
It can be upsetting when you see a charge on your Capital One credit card that shouldn't be there. It's essential to contact Capital One as soon as possible using the following steps to inform them of the issue.
Cell phone
Visit the Capital One website.
Scroll all the way down on the Capital One homepage until you reach a gray section on the bottom. Look for the line that says “Support.”
Click on the “+” to the right of “Support” to expand the menu.
After expanding the menu, look for the line that says “Help Center.” Click on this.
Clicking on “Help Center” will take you to a page that says “What can we help you find?” Locate the search bar underneath it. It will say “Help Center Search” in the middle of it.
Type “Card Dispute” into the search feature. Click return.
Scroll down until you find the section that says “Credit card dispute process.” Once you find it, click on this link.
You'll be taken to a page that says “Understanding the credit card dispute process.” Read the entire page to learn what's best to do in this situation. If you still need help from Capital One, move onto the next step.
Follow all the steps on the page to dispute the charge.
If you still need help disputing a charge on your Capital One credit card, contact Capital One customer service.
Once you see a charge that shouldn't be on your Capital One credit card, reach out to Capital One. The sooner you start fixing the issue, the better.
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