How Do I Dispute a Charge with Capital One?
In a nutshell: If you notice an unauthorized charge on your Capital One credit card, it's crucial to act quickly. To contact Capital One, visit their website, locate the "Support" line
Introduction
It can be upsetting when you see a charge on your Capital One credit card that shouldn't be there. It's essential to contact Capital One as soon as possible using the following steps to inform them of the issue.
What You'll Need
Cell phone
Go to the Capital One Homepage
Visit the Capital One website.
Locate the “Support” Line
Scroll all the way down on the Capital One homepage until you reach a gray section on the bottom. Look for the line that says “Support.”
Expand the Menu
Click on the “+” to the right of “Support” to expand the menu.
Locate the “Help Center”
After expanding the menu, look for the line that says “Help Center.” Click on this.
Locate the Search Bar
Clicking on “Help Center” will take you to a page that says “What can we help you find?” Locate the search bar underneath it. It will say “Help Center Search” in the middle of it.
Type in “Card Dispute”
Type “Card Dispute” into the search feature. Click return.
Locate the Relevant Section
Scroll down until you find the section that says “Credit card dispute process.” Once you find it, click on this link.
Read the Page
You'll be taken to a page that says “Understanding the credit card dispute process.” Read the entire page to learn what's best to do in this situation. If you still need help from Capital One, move onto the next step.
Do Everything on the Page
Follow all the steps on the page to dispute the charge.
Contact Capital One Customer Service
If you still need help disputing a charge on your Capital One credit card, contact Capital One customer service.
Conclusion
Once you see a charge that shouldn't be on your Capital One credit card, reach out to Capital One. The sooner you start fixing the issue, the better.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Capital One Problems?
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