What's the Best Way to Make a Complaint to CVS?

CVS Pharmacy is a retail pharmaceutical company that also allows customers to refill and process their prescriptions online. The company was founded in 1963 and has over 9,800 stores across the United States.

Going to a pharmacy, you expect impeccable customer service. You depend on the pharmacy to fill your prescription correctly, explain how to take the prescription along with side effects, and behave in a tactful manner about your medication. For some customers, the incorrect prescription could be a matter of life and death. If you have a complaint against a CVS about how you were treated or how your prescription was handled, follow the below step-by-step instructions.

Ask to Speak to the Manager

If your complaint is specific to an employee or an incident at a certain CVS, you can revisit the location and ask to speak to the store manager. Calmly explain what happened, provide any evidence, and don't forget to be clear in describing what needs to happen to make you happy.

Phone Your Local CVS

You can call your local CVS where the issue occurred and ask to speak to the store manager. Explain in detail your complaint and what you would like done to resolve the issue.

You can find your local CVS and the phone number by searching here: https://www.cvs.com/store-locator/landing

Phone CVS Corporate

If you feel that the local store isn't an appropriate route (or if your complaints are about an online issue), you can phone the head office to list your complaint. You can call the CVS Customer Service Team which is available every day from 8:30 am to 7:00 pm EST. The average wait time is 17 minutes.

Email CVS Customer Support

If you would prefer to document your complaint in writing, and not have to speak to a person, you can email the CVS Customer Support Team. Note that an average reply typically takes one hour but can take as long as several business days. The email system is monitored every day, seven days a week.

Mail a Complaint to CVS Customer Support

If you would like to mail in your complain to CVS Customer Support, send your comments to:

CVS Corporation

Customer Relations

One CVS Drive

Woonsocket, RI 02895

Note that it can take some time to get a response by mail (if any), so it may be helpful to include a phone number or email address that he CVS Customer Support team can use to respond to you.

Send a Complaint on Twitter

Many people choose to make complaints today on social media. This is likely to elicit a response from the company quickly.

1. Go to https://twitter.com/cvspharmacy

2. In the top right corner, log in to your Twitter account. You can log in with your phone number, email address, or username, along with your password.

3. Once you have logged in, select 'Tweet' on the very left side of the screen.

4. This will allow you to compose a message starting with @cvspharmacy which tags the company. Note that if you choose this route, the message will be public, and everyone on Twitter will be able to see it. Compose your message and click 'Tweet.'

5. If you prefer to send a private message, on the Twitter profile page for CVS pharmacy, select the little mail icon at the top. You will be redirected to your inbox where you can send a private direct message to @cvspharmacy. Compose your message and click 'Send.'

6. Wait for a response from the company. Note that choosing to complain via social media is not guaranteed to get a response from the company. Additionally, the company may simply redirect you to call into the CVS Customer Service Team.