How Do I Complain to CVS About a Late Delivery?
CVS lets its customers place orders and have them delivered. If your delivery is late, it might be the result of your having missed it. Unless you specifically request it, delivery drivers will not leave orders unattended. So you should check your phone for messages and turn the Instacart app notifications. If you received no messages, contact CVS' customer service department. If your order was from the CVS pharmacy, you should contact the Post Office.
CVS offers a handy delivery service for its customers. CVS employees will do your shopping for you and deliver it all to your door. Unfortunately, things can sometimes go wrong during the delivery process. If your delivery didn't arrive when it should have, there are some things that you should do to address the problem.
Check Your Phone
If you were out of the house, in the shower, or otherwise occupied, you might have missed the delivery. Unless you specifically request that CVS leave your package unattended, the delivery driver will not do so. If your order contains alcohol, CVS will not leave it unattended under any circumstances. If the delivery driver couldn't reach you, they will text or call you. If they are unable to reach you then they will eventually cancel your order.
Turn on Instacart Notifications
CVS uses Instacart, so it's a good idea to open the Instacart app and turn on notifications. That way, if something goes wrong during the delivery, like the driver getting lost, you'll be able to quickly deal with the problem.
Contacting CVS
If your delivery is late and you've had no contact from the delivery driver, you should contact a CVS customer service agent to get help. You can use the phone or go to the CVS help forum.
Contacting the U.S. Postal Service
Although CVS uses delivery drivers for most orders, it ships pharmacy orders by mail. So if your CVS pharmacy order is late, you should contact the post office to get help. You can reach a postal agent by phone, email, or help forum.
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