A:Say "More Choices." Next, say "Representative." Then press 6. Next, key in your zip code.Our free phone can also navigate phone menus to get a live human at CVS for you.
Q:
Does CVS offer 24 hour customer service?
A:Not at this number; hours here are 8:30am-7pm EST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CVS below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CVS phone number to document the phone system.
Here is how our research team describes the way the CVS phone system greets you: In a few words, please tell me what you are calling about?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "More Choices." Next, say "Representative." Then press 6. Next, key in your zip code.
Below are some clips we've found from CVS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling CVS Pharmacy.
For English, please hold.
For all other languages, press nine.
CarePASS is now Extra Care Plus, the small fee big savings membership program.
If you are an existing member, there is no need to reenroll.
To learn more about Extra Care Plus, please visit CVS dot com slash extra care slash manage.
In a few words, please tell me what you're calling about, like replace my extra care card or I need help with online photos."
Excerpt from a call with CVS
Thursday, June 6, 2024 9:12 PM
They may ask you to say or enter information
"Like replace my extra care card or I need help with online photos.
For the ExtraCare card, balance, rewards, and extra bucks, say extra care.
For CarePass account, medication questions, delivery status of orders, or prescriptions, say CarePASS.
For help with c v s dot com account, including online photos, prescriptions, or online orders, say c v s dot com.
To provide feedback or to speak to customer relations, say store feedback.
For COVID nineteen test results, vaccines, or questions, say COVID.
For store locations, phone numbers, or hours, say store information.
For minute clinic inquiries, say MinuteClinic, or you can say more choices."
Excerpt from a call with CVS
Wednesday, January 3, 2024 12:56 AM
What are the hours and when should I call?
CVS operates the call center for this 888-607-4287 phone number 8:30am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 430 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CVS call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CVS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CVS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CVS is Sunday.The most busy day to call is Tuesday, which averages 232% more phone calls by comparison.Again, this is based on a sample of 430 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
When you call the customer service phone number for CVS, you first interact with an automated messaging system. It thanks you for calling, then says to stay on the line for English, press 8 for Spanish, or press 9 for "all other languages." While I'm not sure what other language options CVS's customer service line offers, having more than one language option is great—it helps increase caller accessibility and is certainly appreciated!
I stayed on the line for English and was brought to a voice-activated phone menu. Voice activation is great in theory but rarely seems to work well in practice, especially with CVS's phone line. I've been getting all my prescriptions from CVS for decades, and to this day, I avoid having to call as much as possible because their line is notoriously frustrating.
I'm not sure when they implemented the voice activation software, but it unfortunately did not help! In the past, I’ve had to call the front desk and ask to be connected to the pharmacy in order to bypass the voice activation phone menu, which didn’t understand me no matter how many times I repeated myself or how clearly I enunciated. (Although I know this is a general CVS customer service line, not specific to their pharmacy, so feel free to take my frustrations with a grain of salt.)
So, I'm disappointed they’re still using voice activation, but I will say it seems to work much better on this customer service number than others I’ve called. It understood me the first time, which is shocking but very welcome. There was no immediate option to speak with a representative, and I wasn’t able to reach one after spending some time navigating the phone menu, so it seems there’s still work to be done regarding improvements and the customer experience. You’re better off using their website or going to a store in person!
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call CVS
If you have time to do a bit of reading before you call CVS, we recommend you read over some of our problem-specific articles.
CVS is a widely recognized retail pharmacy and healthcare company in the United States. Established in 1963, CVS has grown to become one of the largest pharmacy chains in the country. It provides a wide range of services including prescription medications, over-the-counter drugs, health and beauty products, and general merchandise. CVS is committed to improving the overall health and well-being of its customers by offering convenient access to prescription medications, expert advice from pharmacists, immunizations, and various health services. Furthermore, CVS operates walk-in clinics, known as MinuteClinics, which offer basic healthcare services like vaccinations, screenings, and minor illness treatment. With a vast network of stores across the nation, CVS strives to deliver reliable healthcare solutions and exceptional customer service to individuals and communities alike.
Merging two CVS accounts can simplify your experience and consolidate your rewards and benefits. Following the steps outlined, you can efficiently merge your accounts and enjoy a more streamlined user experience. Remember to verify the merge, update your account information, and inform any family members or caregivers of the changes to ensure a smooth transition.
Yes, CVS has a loyalty program called ExtraCare. With ExtraCare, customers can earn rewards and receive exclusive discounts on purchases made at CVS. The program is free to join and offers various benefits to members. By signing up, customers can earn ExtraBucks rewards, which are essentially store credits that can be used towards future purchases. Additionally, members receive personalized coupons, special promotions, and access to exclusive deals throughout the year. ExtraCare members also receive discounts on eligible prescription medications, as well as rewards for filling prescriptions. The program can be easily managed through the CVS mobile app or by presenting the ExtraCare card during checkout at the store. Joining ExtraCare allows customers to save money and enjoy various perks while shopping at CVS.
Click the link above to get answers to just about any CVS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CVS, and their purpose. Are any of these similar to the reason you are trying to call?
Delay in order delivery: "I had a delivery being or from the pharmacy being delivered same day."
- From a call lasting 40m 32s , Nov 13, 2024 10:18 PM
Order delay assistance: "I'm having an issue with a delay in my order."
- From a call lasting 11m 47s , Nov 13, 2024 10:06 PM
Requesting a refund: "I was calling because I had purchased last month some prescription medication and some nonprescription medication."
- From a call lasting 10m 12s , Oct 28, 2024 5:42 PM
Store location inquiry: "Where is the nearest store?"
- From a call lasting 3m 52s , Oct 27, 2024 5:39 AM
Prescription transfer assistance: "I need to get the pharmacy in Kingsport to transfer it to CVS in Johnson City."
- From a call lasting 20m 31s , Oct 20, 2024 3:18 PM
Information about why customers call CVS is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- CVS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is CVS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS agent. This phone number is CVS's best phone number because 11,148 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-607-4287 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call CVS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, CVS has 1 phone number. It's not always clear what is the best way to talk to CVS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CVS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
