Boscovs.com Customer FAQ

Boscov's return policy is designed to ensure customer satisfaction while facilitating the return of items. Generally, Boscov's allows customers to return most merchandise within a specific timeframe, typically thirty days from the date of purchase. To initiate a return, items should be in their original condition and packaging, accompanied by a receipt or proof of purchase. This policy applies to both in-store and online purchases, with some exceptions for certain items such as electronics, which may have a shorter return period and specific requirements. For online purchases, customers should also be mindful of shipping costs associated with returns, as these may not be reimbursed unless the return is due to an error on Boscov's part, such as sending the wrong item. It is advisable for customers to review the details on the website to find any specific guidelines regarding the return of items like cosmetics, lingerie, or clearance products, as these may have different return policies. In case of damaged or defective items, customers are usually encouraged to return those as well, but they should follow the provided instructions for such situations. It is always a good idea to check the current Boscov's webpage for the most accurate and updated return policy, as store policies can change, and this information will provide the specific details needed for successful returns.

You have 60 days from the purchase date to return shoes to Boscovs.com. Make sure they are in new, unused condition with the original packaging and tags.

Boscov's does not have a formal price matching policy. However, we pride ourselves on offering competitive pricing and frequent sales. If you find a better price at another retailer, you can bring it to our attention, and we may be able to assist you further.

We're sorry to hear that you have not received your Boscov's Credit Card yet. It typically takes approximately 7-10 business days to receive your card in the mail after approval. If it has been longer than this, please contact Boscov's Card Customer Service directly to report your card as not received. They can address the issue and can send you a replacement card if necessary. Keep in mind that even without a physical card, you can still shop with Boscov's using your account.