Updated August 9, 2025

Bonobos Customer FAQ

Recent Bonobos Customer Questions

I initiated an exchange but do not know what to do from here

After initiating an exchange, you should receive instructions via email on how to proceed. This typically includes details on shipping your item back and receiving your new item. Make sure to follow those instructions closely to ensure a smooth exchange process. If you haven't received an email, check your spam folder.

Asked Oct 9, 2024 10:31 PM

Help me with my Bonobos customer service issue

Sustainability and Ethics

What sustainability initiatives does Bonobos have in place?

Bonobos actively pursues sustainability through responsible sourcing of eco-friendly materials like organic cotton and recycled...

How does Bonobos ensure ethical sourcing for its products?

Bonobos prioritizes ethical sourcing by maintaining transparency and collaborating with manufacturers that uphold fair labor...

Are there seasonal sales that I should be aware of?

Bonobos regularly holds seasonal promotions and sales that correspond with major shopping holidays and changing seasons, such...

How can I use my Bonobos points or rewards?

To use Bonobos rewards, customers should log into their account on the Bonobos site, view their points balance, and apply...

How do I care for my Bonobos clothing for longevity?

To ensure Bonobos clothing lasts, one should follow care instructions on the label, generally wash in cold water, use a gentle...

What sizes and fits does Bonobos offer for different body types?

Bonobos offers a diverse range of sizes and fits for its clothing, including pants and shirts designed for various body types....

What should I do if I have a fit issue with my purchase from Bonobos?

In case of a fit issue with a purchase from Bonobos, it is recommended to check the sizing guide on their website and consider...

Does Bonobos offer special lines for specific occasions?

Bonobos provides a variety of clothing lines designed for different occasions, ranging from formal wear like suits and dress...

Can I find reviews for Bonobos products before purchasing?

Yes, reviews for Bonobos products are available on their website, giving insights into fit and quality. Customers can also find...

How often does Bonobos refresh its product lineup?

Bonobos frequently updates its inventory several times a season, introducing new styles and seasonal collections. This strategy...

Are there limited edition items released by Bonobos?

Bonobos does occasionally launch limited edition items, featuring unique designs or materials that distinguish them from...

What is Bonobos’ return policy for unwanted gifts?

Bonobos offers a return policy for unwanted gifts allowing returns within thirty days, provided items are unworn, unwashed, and...

Are there options for pairing Bonobos clothing with other brands?

Bonobos clothing is designed for versatility, making it compatible with various brands. Its timeless styles and neutral colors...

Can I buy Bonobos items as a gift and have them wrapped?

Bonobos offers a variety of gift-worthy items but does not provide gift wrapping services. Customers can add a personal note...

Does Bonobos have any events or pop-up shops I can attend?

Bonobos frequently organizes events and pop-up shops to interact with customers and present new collections. Information about...

Are there co-branded collaborations offered through Bonobos?

Bonobos has a history of engaging in co-branded collaborations, partnering with various lifestyle brands and designers to...

What is the history of Bonobos and its growth in e-commerce?

Bonobos, founded in 2007 by Andy Dunn, Daniel Kessler, and Brian Spaly, started as a direct-to-consumer men's clothing brand...

We look to the Bonobos issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Bonobos issues reported to GetHuman

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