Bonobos Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Bonobos customer service, archive #1. It includes a selection of 2 issue(s) reported December 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm Mark Diskin. I recently received my order of two suits last Sunday. The pants are a good fit, but unfortunately, the suit jackets are a bit tight. I would like to exchange the jacket for a different size, but I'm having trouble finding the email confirmation. The return sheet only has a shipping number, H[redacted]3, without an order number. You can reach me at [redacted] or [redacted]. A quick phone call should help resolve this matter. Thank you.
Reported by GetHuman-mjdiskin on السبت ٧ ديسمبر ٢٠١٩ ٠٢:٠٩
Order# H[redacted]1 I recently noticed that the white T-shirt I purchased was missing from my order. It was not included in the itemized receipt I received with the rest of my items. Additionally, I am considering making some returns to exchange for a different style of pants. I am wondering if I will still be eligible for the $50 gift card promotion if the total of my original purchase falls below $[redacted] after the exchange. I was informed that the gift card for spending over $[redacted] would be sent out in January, and I want to make sure I still qualify.
Reported by GetHuman6943261 on الأربعاء ٢٢ ديسمبر ٢٠٢١ ٢٣:٣٣

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