Birchbox Customer Service

Contact Birchbox & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Birchbox. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting Birchbox, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

Birchbox: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Birchbox.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Birchbox customer support problems.

Contacting Birchbox customer support

Below you can compare and contrast the 2 ways to contact Birchbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Birchbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Birchbox across the following channels: Chat, Email.

Phone number / contactWaitVotes
Live Chat at
Customer Service
7 mins242
Customer Service
< 7 hrs186

Recent reasons customers contacted Birchbox:

I'm trying to cancel my subscription but I can't sign into my account
I paid for an annual membership and have only received * of ** boxes. September was th...
Never shipped october box, haven’t charged for november box. Never received either of t...
I did not receive my birchbox for October and November
I ordered a gift subscription and I still don’t have the card with the code and Christm...
Cancel subscription. I am not getting my monies worth
Hello,**I don't have an issue. The company I represent is offering a steal of a deal on...
My daughter is getting the monthly Birchbox and she does not know who is paying for her...
I need to change my address with birch box.
I placed an order on Dec * this year they claim they never received it. I have written...
Hello, **I forgot to put the address on my order and the order status is insufficient a...
I have sent e-mails and sent back multiple boxes. I did NOT renew my subscription and w...
I have a subscription with Birchbox. It is the **th of the month and I still haven't go...
I am a member and my subscription was up in March ****. Got a new subscription starting...
I can't get anyone to respond when I email them to cancel my subscription

Help me with my issue

Does GetHuman work with Birchbox?

GetHuman does not work with Birchbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Birchbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Birchbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

Can I customize my Birchbox subscription box?
Solutions to common issues

Contacting Birchbox at a Glance

Birchbox has no phone number
Birchbox has 1 chat optionBEST
Birchbox has 1 customer email
Birchbox has no help forum
Birchbox has no twitter handle
Birchbox has no facebook page
Contact information overview

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