Birchbox Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Birchbox customer support.

Birchbox's Best Contact Information


How do I contact Birchbox customer service?

A:Birchbox does not have a customer service phone number, but you can contact them through live chat or email.
Some customers prefer live chat even to a phone call.

Does Birchbox offer 24 hour customer service?

A:Not by phone. But you can contact Birchbox 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Birchbox Customer Service

There are other ways to contact Birchbox customer service besides the phone. Below we list them by medium, from most to least popular.

Birchbox Customer Service Live Chat

support.birchbox.com - Customer Service
Click the chat box in the lower right
Mon-Fri 9am-6pm EST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Birchbox provides this option.

Birchbox Customer Email Addresses

support.birchbox.com - Customer Service
Use this address to email them for help
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Birchbox will reply our your email.

How should I prepare for my conversation with Birchbox?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Birchbox, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is Birchbox?

Birchbox is a subscription-based service that delivers personalized beauty and grooming products to your doorstep. It was created to simplify and enhance the way individuals discover new products. Every month, subscribers receive a curated box containing a variety of sample-sized makeup, skincare, and haircare products from popular and emerging brands. Birchbox aims to introduce customers to a wide range of high-quality products and foster a sense of discovery and exploration. The samples are carefully selected based on the customer's preferences and profile information provided upon subscription. This allows individuals to try new products without committing to full-sized purchases. Birchbox also offers an online shop where customers can purchase full-sized versions of the products they loved from their boxes. With its convenient and personalized approach, Birchbox is revolutionizing the way people explore and experience beauty products.

How Do I Cancel My Account with Birchbox?

Birchbox is a company that specializes in offering customers beauty products on a monthly basis. Customers have the ability to sample a wide variety of different products based on their preferences and likes. There are two different types of subscriptions; monthly and monthly committed. Monthly customers pay as they are billed, however, monthly committed customers are on an autorenewal schedule and automatically pay until its time for renewal. these renewal schedules can run in three, six, and twelve-month increments. If and when a customer decides to cancel their monthly subscription, they have a variety of different ways that they can go about doing this. Birchbox makes it easy for customers to cancel on their own or authorize Birchbox to cancel for them.

How does Birchbox subscription work?

The Birchbox subscription is a monthly beauty and grooming service that introduces customers to new products. To sign up, you need to create an account and select your beauty profile, which helps in personalizing your box. Each month, you'll receive a curated assortment of deluxe-sized samples tailored to your preferences. These samples can include skincare, makeup, haircare, and fragrance products. Birchbox also provides a sneak peek of the products before shipment, allowing you to have an idea of what to expect. If you fall in love with any of the samples, you can easily purchase the full-size version from the Birchbox website. Subscriptions automatically renew each month, but you can cancel at any time. With Birchbox, discovering new beauty must-haves has never been easier or more exciting!

Top Birchbox customer problems and solutions

Click the link above to get answers to just about any Birchbox customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Birchbox's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Birchbox agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Birchbox anyways and help you with your issue. Over the last 18 months, 49,740 customers like you have come in search of a phone number for Birchbox and helped us confirm they don't have one. Common reasons that people try to call Birchbox customer support department include Refund, Cancel or change account, Complaint, Account issue, Order issue and other customer service issues. Rather than trying to call Birchbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via chat or email. Unfortunately, right now Birchbox doesn't have any phone numbers. It's not always clear what is the best way to talk to Birchbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Birchbox Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Birchbox, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Birchbox customers like yourself.

GetHuman does not provide call center services or customer support operations for Birchbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Birchbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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