How Do I Get a Refund or Exchange Something from Birchbox?

Birchbox allows customers to return products within 90 days of purchase. Therefore, if you want to return an item you purchased, you have to contact Birchbox customer support directly and have your order number with you. Plus, you need the name of the item you wish to return and Birchbox will email you the prepaid return label you can use to return the product.

Please note that return shipping is free and you can submit a ticket if you have any problems to customer support.

Why Should I Return My Product?

Customers who are not 100% satisfied with the product they have purchased have 90 days to return it, after that it will not be accepted and you will have to remain with the item. It's possible that you may not be satisfied with your order and need to return it and get a full refund which can happen within 30 days of purchase in some cases.

How Do I Get a Refund or Exchange Something from Birchbox?

Start by filling out your return from which you must include in your return. Generate the return label from Royal Mail following the link on the Birchbox homepage. Ensure that you have proof of purchase like a receipt from Royal mail.

It takes about 14 business days for your return request to be processed after it has been received in the warehouse. The company will do an inspection of the product before making any refund decision.

After confirmation that everything is in order and the return is validated, the refund is processed and a credit made on the original form of payment. Wait for 14 business days for your refund to appear in the account. Expect a call from customer support to confirm that you have received the return and the payment has been processed.

Items you purchase through subscription or gift are only refunded if and only if you include the items or gifts you were given in your return. The company doesn't offer exchange. However, customers can return their full-sized items to the place of purchase or pl where they placed the order for that particular item.

Are the Birchbox Returns Free?

Before you start the process, read the Birchbox return and exchange policy. This enables you to know if you can return the products in-store and the number of days you have before returning the items and receiving your full refund. Plus, you learn if you need a receipt for the items you are returning to Birchbox and in which condition is a return acceptable.

The good news is that the company offers free returns which means you don't spend any money on this endeavor. You are emailed a prepaid return label. However, original handling and shipping frees are non-refundable. Any products you purchase with gifts are only refunded if you include the gifts in the return. Consequently, the subscriptions cards or gift cards are non-refundable. Any item you receive in this case is not eligible for returns or refunds. Plus, order costs are non-refundable too.

How to Make a Return?

Contact Birchbox customer support with your order number in hand and the name of the item you purchased and want to return. Expect to receive an email with your prepaid return label which you can print later. Birchbox refunds include loyalty points which will be in terms of loyalty points. If you used credit card, the payment will be sent to your account via the same payment method. Remember, you can't exchange your Birchbox loyalty points for cash.

Summary

Customers can get a refund for Birchbox products they purchase. However, it's good to read the policy to ensure that you don't initiate the return past the grace period. Ensure the product is in good condition and has all the accompanying forms and paperwork necessary. Contact Birchbox customer support for any inquiries.

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