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Half.com Customer FAQ

Top Answers & How-to Guides

What is Half.com's Phone Number?

The question we are asked most often is about how to talk to Half.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Half.com Customer Questions

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Selling Items

What types of items can I sell on Half.com?

Half.com allows users to sell a variety of items, focusing mainly on books, electronics, music, movies, and video games....
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What is the commission rate for selling items on Half.com?

The commission rate for selling on Half.com varies by item category, generally ranging from 5 to 15 percent of the sale price....
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Are there limits on the number of items I can sell?

Half.com does set restrictions on how many items sellers can list, which typically depend on their account history and...
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Can I set my own prices for items sold on Half.com?

Sellers on Half.com can freely set prices for their items, allowing flexibility based on condition and market demand....
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Can I sell digital items on Half.com?

Half.com primarily caters to physical products like books and music, and does not allow the sale of digital items such as...
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Payments and Transactions

What payment methods are accepted on Half.com?

Half.com generally accepts various payment methods including major credit cards like Visa, MasterCard, American Express, and...
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Is it possible to cancel a transaction on Half.com?

Buyers and sellers can cancel transactions on Half.com under certain conditions, primarily before shipping. Buyers should check...
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How long does it take to receive payment after a sale?

After a sale on Half.com, payment is often processed within a few days after shipment confirmation, but the complete timing may...
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What happens if a buyer does not pay for a purchased item?

If a buyer on Half.com does not complete payment, the seller can wait for a specified period before taking action. If no...
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Shipping and Returns

Can I return or exchange items purchased on Half.com?

Returns and exchanges on Half.com depend on the individual seller's policies rather than Half.com itself. Buyers should assess...
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What is the shipping policy on Half.com?

Half.com allows sellers to establish their own shipping policies, resulting in varied shipping fees and delivery times. Buyers...
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What should I do if I can't find my sold item's tracking information?

If someone cannot find the tracking details for a sold item, they should first review their order history on the website and...
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Seller Support

What if I have a problem with a transaction on Half.com?

When facing a transaction issue on Half.com, users should first check the transaction details and communicate concerns with the...
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How do I improve my seller rating on Half.com?

To enhance seller ratings on Half.com, sellers should provide precise listings with quality images, ensure prompt shipping,...
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How do I report a problem with a buyer or seller on Half.com?

To report an issue with a buyer or seller on Half.com, users should first locate the reporting section on the website. From...
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What happens if I receive negative feedback from a buyer?

When a seller receives negative feedback on Half.com, it can impact their reputation. Sellers should review the buyer's...
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Item Management

What are the guidelines for item condition descriptions?

Half.com has clear guidelines for describing item conditions, which aid in smoother transactions. Sellers should categorize...
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What is Half.com's policy on price changes after listing?

Half.com allows sellers to change prices after listing their items, but these changes only affect new buyers. Established sales...
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What promotional offers are available for new sellers?

Half.com frequently introduces various promotional offers for new sellers, such as waived fees or discounts on listings and...
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How can I update the information on an item I have listed?

To update an item listed on Half.com, users should log in, go to "My Listings," select the desired item, and use the "Edit"...
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How can I promote my listings on Half.com?

To boost listing visibility on Half.com, sellers should focus on creating attractive, detailed descriptions and high-quality...
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We look to the Half.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Half.com issues reported to GetHuman

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