Birchbox Customer Service Issues

I am concerned that my email address has been added to your customer list without my consent. I have received emails from Hermes regarding an order made by someone named Zoe, which is not my name. My email is [redacted], and I find this situation quite strange. I feel like this is harassment, and if Birchbox has shared my email with others, it is a breach of my privacy. It seems like no one verified the email address before adding it to your system, and I have never made any orders with your company, so this is a new issue for me. I am frustrated that my information has been shared without my knowledge, and I want this matter to be addressed promptly.

Dear Birchbox Team, My name is Traci Jennings, and I reside at [redacted] Driftwood Drive, Myrtle Beach, SC [redacted]. I am writing to express my deep concern as I have yet to receive my Birchbox deliveries. Despite multiple attempts to inquire about my missing boxes, I continuously receive assurances that they are en route. Furthermore, I have gifted subscriptions to family members, and they too are facing the same issue of undelivered boxes. This unfortunate situation has become quite distressing. If there has been a change in ownership, transparency and communication with members like myself are crucial for continued support. I request either a prompt resolution to this issue or a refund for the undelivered services. Starting on the right foot with customers, especially loyal ones like myself who have been Birchbox subscribers for years, is vital for the success of any new ownership. I can be reached at [redacted]. I eagerly await your assistance and a swift resolution to this matter. Sincerely, Traci

Hello, I bought a 3-month gift subscription for my mother back in September [redacted]. She hasn't been able to use it as she keeps getting an error message saying "gift subscription is coming soon." I've reached out to Birchbox multiple times, but keep receiving a generic response about delays in response times. Today, when I tried to contact support, my computer flagged it as an unsafe connection. I just want a refund of $45 at this point. It's frustrating as this was a birthday gift for my mom and she hasn't been able to enjoy it. The gift card was issued to Brenda Weiss. Please help me resolve this. Thank you, Cindy Harry

Subject: Issue with Birch Box Subscription Hello, I previously sent an email to Birch Box regarding my 12-month subscription that bounced back. I have been attempting to contact Birch Box since September [redacted] about missing products from my subscription. So far, I have received only one shipment in September [redacted] and have not had any responses to my repeated emails. When I try to access my account, I notice that October [redacted]'s shipment is still pending, and I am now unable to log in altogether. As it is now March [redacted], I am concerned about the delay and would appreciate assistance with resolving this issue. I look forward to hearing from your customer service team soon. Thank you, K. S.

I've raised this issue previously, but I'll try again! My name is Cindy Harry. In September [redacted], I bought a 3-month Birchbox subscription for my mother. We've sent emails, tried chatting, and called, but have never received a response. I now request a refund for the 3-month subscription. This situation has been extremely frustrating. I also attempted to contact Birchbox via Twitter with no luck. I would greatly appreciate your advice on how to proceed.

I did not authorize the recent charges on my account. These unauthorized charges caused an overdraft, and I am requesting a full refund along with coverage for the associated fee. I have not received the product for almost a year, and I do not wish to continue with the subscription. Despite contacting your customer service twice about the issue, the product was not sent, leading me to believe the subscription was canceled. I insist on a complete refund for the charges. My name is April Straugh, and please let me know if you require any additional information to locate my account.

Last fall, I was charged for three boxes that I never received, despite reaching out through multiple emails and chats. The service was stopped due to this issue. Without any consent given, your company restarted the service. I no longer wish to continue the service as my previous problem was unresolved, costing me $48 with no response from your end. Unfortunately, I am facing difficulties in getting in touch with anyone for assistance again. I urgently need the service to be cancelled and a prompt refund issued. Kindly reach out to me via phone at [redacted]. I am not willing to make any further payments or provide my credit card information.

I previously canceled my yearly subscription with Birchbox, but after a year of not receiving any boxes, they unexpectedly sent me one last month. Without renewing, I found several emails from Birchbox stating they were restarting my subscription without my authorization. I did not respond or agree to this. Do I need to cancel my credit card each time I end a subscription to prevent companies from charging me without consent using my card information? I no longer trust Birchbox and will not be recommending them due to this breach of trust.

I ended my subscription to Birchbox a year ago. Recently, I discovered an unexpected charge and received a deluxe Birchbox at my doorstep. Despite not renewing my subscription, I received more items than usual. After checking my email, I found unread messages from Birchbox informing me of a subscription reactivation, which I missed. Birchbox restarted my subscription without my consent using my stored credit card information. Should I really have to cancel credit cards to prevent unsolicited reactivations? I am disappointed in Birchbox for this experience.

I canceled the auto-renewal for Trina Lutwiniak this morning since she passed away on July 19. Trina had received orders in July, one with an unknown date, but due to the low value of $14.28 each, returning them is not viable. I'm seeking confirmation that her account is now canceled to prevent further orders being sent. Thank you, Ken Haug - Estate Representative

I received a Birchbox gift card last year, and unfortunately, I have been unable to use it due to technical issues on the website. I am frustrated about not being able to redeem my subscription. I am requesting assistance in resolving this matter promptly. I would appreciate clear instructions on how to utilize my gift card to start my subscription. Additionally, I have reached out to Birchbox customer service multiple times without a resolution, so I kindly request some complimentary products as a goodwill gesture. I am hoping for a solution to be provided by Tuesday as this issue has persisted for a long time. I am looking forward to finally being able to enjoy the products I paid for with the gift card.