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Big Y Customer FAQ

Top Answers & How-to Guides

What is Big Y's Phone Number?

The question we are asked most often is about how to talk to Big Y customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Store Information

What are the store hours at Big Y?

Big Y store hours differ by location but generally range from 6:00 AM to 11:00 PM. It is advisable to confirm local hours,...
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Does Big Y have a pharmacy?

Big Y has pharmacies at many locations, offering services like prescription filling and immunizations. However, not all stores...
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What is Big Y's policy on out-of-stock items?

Big Y aims to maintain well-stocked shelves for a pleasant shopping experience. When an item is out of stock, they work quickly...
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Are there any seasonal promotions at Big Y?

Big Y frequently offers seasonal promotions that coincide with holidays and seasonal changes, featuring discounts on items and...
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Loyalty and Rewards

What is the Big Y Express Rewards program?

The Big Y Express Rewards program offers customers benefits such as earning points on purchases that can be redeemed for...
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Does Big Y offer a loyalty program?

Big Y provides a loyalty program called the Silver Savings Club, which rewards shoppers with discounts and personalized offers....
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How can I earn points through the Big Y Express Rewards program?

The Big Y Express Rewards program allows customers to earn points for purchases at Big Y stores and through promotions. Points...
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Payments and Promotions

What payment methods does Big Y accept?

Big Y provides various payment options including major credit and debit cards, cash, and sometimes checks, depending on the...
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What is Big Y's return policy?

Big Y has a policy that allows most items to be returned within a certain period if customers are dissatisfied or if products...
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Are there any discounts or promotions at Big Y currently?

Big Y regularly runs various promotions and discounts that may change weekly or monthly, including special offers on items and...
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What is Big Y's policy on rain checks for sales?

Big Y offers a rain check policy for out-of-stock sale items, allowing customers to buy them later at the sale price. However,...
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Online Services

Can I order groceries online for pickup or delivery from Big Y?

Big Y provides online grocery ordering with options for both pickup and delivery, allowing customers to shop via their website...
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Does Big Y offer online shopping and delivery options?

Big Y offers online shopping and delivery services, allowing customers to browse and order products from home. They also...
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Does Big Y offer any delivery service options?

Big Y provides delivery services through partnerships with third-party companies, allowing customers to shop conveniently from...
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Products and Services

Does Big Y offer catering services?

Big Y does provide catering services, offering a variety of meals and platters suitable for different events. Their menu...
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Does Big Y provide nutritional information for their products?

Big Y does provide nutritional information for many products, which is beneficial for health-conscious consumers. This...
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What type of bakery items does Big Y provide?

Big Y provides a wide array of fresh bakery items, including artisanal breads, pastries like croissants and muffins, and a...
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Does Big Y offer any prepared meal services?

Big Y provides a variety of prepared meal services, including freshly made meals in the deli and convenient meal kits with all...
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Employment

Are Big Y gift cards available for purchase?

Big Y gift cards are generally available for purchase in stores, usually near checkout or in gift card sections. They may also...
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Can I apply for a job online at Big Y?

Yes, Big Y allows individuals to apply for jobs online through their website. The careers section displays various roles,...
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