Big Y Customer Service Issues

I am dissatisfied with the new digital coupon system that you are asking customers to use. It is inconvenient to have to go online before grocery shopping, especially with today's busy lifestyle. Many people do not have access to computers or smartphones, making it difficult for them to take advantage of the sales. I work with clients, and many of them have raised concerns about this issue. Even my 87-year-old mother-in-law, who has been a loyal customer for years, refuses to shop at Big Y because of this new system. Big Y was the first to introduce store cards for weekly sales, but now with this digital coupon system, not being online means missing out on the sale. I find it frustrating to have so many store cards just to monitor my spending; the old-fashioned way of offering sales to everyone was much simpler.

I am resending this message as the previous copy did not seem to accept numbers. At the Guilford, Connecticut store, there is a cheese, Le Delice De Bourgogne. When it is cut from a wheel, it costs $15.99 a pound or $1 an ounce. However, if bought as a separate round in a thin wooden container, it costs $2.25 an ounce or $36 a pound. Even though it is the same cheese, just packaged differently at 7.1 ounces, the price difference is significant. The manager of the cheese department mentioned the vendor sets the price. I believe this is price gouging and I trust that Big Y would rectify the situation if made aware. It doesn't seem fair for customers to effectively pay $36 for 7.1 ounces of cheese in a wooden container when it is priced per pound differently. I hope Big Y can address this with the vendor promptly. Awaiting your response, William J.

I am a long-time BIG Y customer and had a poor Customer Service experience at the Walpole Mass store. During a self-checkout transaction, I encountered issues with my BIG Y card not being recognized and being overcharged for certain items. Despite notifying an employee, I was directed to go to customer service for resolution. Upon review, I was overcharged a total of $1.78. When I went to customer service for a refund, I was told I needed to have the items with me for inventory purposes. Despite suggesting alternatives, the response was unsatisfactory. I have faced similar issues in the past but received proper refunds after showing receipts. I am looking for a refund of $1.78 and associated sales tax for the overcharged items. Thank you. Best regards, Kevin M. Norwood Mass / BIG Y Card is associated with number [redacted]