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Baltimore Gas and Electric Customer FAQ

Top Answers & How-to Guides

What is Baltimore Gas and Electric's Phone Number?

The question we are asked most often is about how to talk to Baltimore Gas and Electric customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view my account history?

Customers can view their Baltimore Gas and Electric account history by logging into the official website with their...
Ask any question you have about Baltimore Gas and Electric customer service, get an answer now.

Recent Baltimore Gas and Electric Customer Questions

Letter request to test and inspection of gas meter from Grid One Solutions

If you've received a letter from Grid One Solutions requesting an inspection or test of your gas meter, it's important to comply as this is part of a regular maintenance program to ensure safety and accuracy in the measurement of gas usage. Grid One is a trusted and authorized partner of Baltimore Gas and Electric. If your meter is located inside, you need to be at home for this procedure. If you are not available on the proposed date, kindly contact Grid One for a rescheduled appointment at your convenience. To ensure a successful inspection, make sure the meter is accessible and there are no pets around. If there are any issues, Grid One's crew will inform you of any necessary steps.
Asked Mar 6, 2024 3:04 PM

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Billing and Payments

How can I pay my bill?

Baltimore Gas and Electric offers various ways to pay bills, including online, by phone, by mail, or in person. Customers can...

How do I set up automatic payments?

To set up automatic payments with Baltimore Gas and Electric, customers must enroll in the Automatic Bill Payment program...

How can I sign up for paperless billing?

To enroll in paperless billing with Baltimore Gas and Electric, customers should visit the BGE website, navigate to billing...

What are the different billing options available?

Baltimore Gas and Electric provides multiple billing options to suit customers' needs. These include traditional monthly...

Safety and Reporting

What should I do if I smell gas?

If a gas smell is detected, one should quickly exit the area and refrain from using any electronic devices or flames. Call...

What are the different ways I can report an outage?

Baltimore Gas and Electric provides various ways to report an outage, including an online outage section on their website, a...

What should I do if there is a downed power line?

If you come across a downed power line, prioritize safety by keeping your distance and warning others nearby. Avoid touching or...

Service Management

How do I request a meter reading?

Customers can request a meter reading from Baltimore Gas and Electric by visiting their website, where they can find...

Is there a fee to start or stop service?

Baltimore Gas and Electric usually does not impose fees for starting or stopping service. Customers can easily manage these...

Can I transfer my service to a new address?

Baltimore Gas and Electric permits customers to transfer their service to a new address. This requires notifying BGE with...

How can I view my account history?

Customers can view their Baltimore Gas and Electric account history by logging into the official website with their...

Energy Efficiency

What is the average electricity and gas usage in my area?

The average energy usage for electricity and gas can vary widely based on factors like location, home size, seasonal changes,...

Are there any energy saving programs or rebates available?

Baltimore Gas and Electric provides a variety of energy efficiency programs and rebates for both residential and business...

Is there support for low-income customers?

Baltimore Gas and Electric provides various assistance programs for low-income customers, such as the Maryland Energy...

What energy efficiency programs does BGE offer?

Baltimore Gas and Electric provides numerous energy efficiency programs for residential, commercial, and industrial customers...
We look to the Baltimore Gas and Electric issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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