Baltimore Gas and Electric Customer FAQ

If you haven't received your Baltimore Gas and Electric bill in the mail, it’s possible that there was a delay in postal service or an issue with your account. You can check your billing preferences to see if you are enrolled in paperless billing or verify your mailing address.

If you've received a letter from Grid One Solutions requesting an inspection or test of your gas meter, it's important to comply as this is part of a regular maintenance program to ensure safety and accuracy in the measurement of gas usage. Grid One is a trusted and authorized partner of Baltimore Gas and Electric. If your meter is located inside, you need to be at home for this procedure. If you are not available on the proposed date, kindly contact Grid One for a rescheduled appointment at your convenience. To ensure a successful inspection, make sure the meter is accessible and there are no pets around. If there are any issues, Grid One's crew will inform you of any necessary steps.