Baltimore Gas and Electric Customer FAQ

Baltimore Gas and Electric typically does not charge a fee for starting or stopping service. When customers initiate service or request a disconnection, they can often do so through the company's online platform, which makes the process quite convenient. However, it is important for customers to note that while there may not be a direct fee associated with these requests, there could be other charges that apply depending on specific circumstances, such as overdue balances or service deposits for new customers. Additionally, fees may vary according to individual situations, and it is wise to be aware of any applicable terms that could affect service initiation or disconnection. For the most accurate and current information regarding any potential fees or associated costs, customers can visit the official website of Baltimore Gas and Electric, where detailed information is often available.

If you haven't received your Baltimore Gas and Electric bill in the mail, it’s possible that there was a delay in postal service or an issue with your account. You can check your billing preferences to see if you are enrolled in paperless billing or verify your mailing address.

If you've received a letter from Grid One Solutions requesting an inspection or test of your gas meter, it's important to comply as this is part of a regular maintenance program to ensure safety and accuracy in the measurement of gas usage. Grid One is a trusted and authorized partner of Baltimore Gas and Electric. If your meter is located inside, you need to be at home for this procedure. If you are not available on the proposed date, kindly contact Grid One for a rescheduled appointment at your convenience. To ensure a successful inspection, make sure the meter is accessible and there are no pets around. If there are any issues, Grid One's crew will inform you of any necessary steps.