What are the different ways I can report an outage?

Baltimore Gas and Electric offers several convenient methods for customers to report an outage. One of the primary ways is through their official website, where customers can visit a designated outage section to report any issues directly online. This method is often the quickest, especially during high-demand situations. Additionally, customers may choose to report an outage through their mobile application, which is designed to facilitate easy access on the go. This application typically allows users to provide information about the outage and may offer updates as the situation progresses. For those who prefer speaking to a representative, BGE also has a customer service hotline available for outage reports. Calling the hotline ensures that customers can communicate directly with a member of the support staff. Moreover, BGE encourages customers to use social media platforms to report outages, as their social media channels are monitored for such inquiries. This can be particularly useful during widespread outages when the telephone lines might be busy. Regardless of the method chosen, it is advisable to have pertinent information on hand, such as account details and the nature of the outage, to expedite the reporting process. For the most current contact information and methods, customers should consider visiting the official BGE website.