What if my item arrived damaged or defective?

If an item from As Seen On TV.com arrives damaged or defective, the recommended course of action is to first review the return policy outlined on their website to understand the specific steps involved in returning such items. Typically, customers are advised to examine the packaging and the product for any visible damages upon receipt. If an item is found to be defective, it is essential to contact customer service as soon as possible to report the issue. The website generally provides detailed instructions on how to initiate a return or exchange, which may include filling out a return form and providing any necessary documentation or photographs to support your claim. It is important to initiate the return process within a specified time frame, usually outlined in their return policy. Additionally, customers can usually find information about obtaining a refund or replacement on the current web page. Always make sure to keep a record of any correspondence related to the return process. Remember that policies may vary depending on the specific product, so reviewing the details for the item in question is always wise.